Administrative Assistant - Lifeline

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Our preferred method of receipt of application is via the online application form.

Steps to Apply:

1. Please download and complete the document titled “Application Form – Lifeline.”
2. Click the Apply Online button to access our recruitment portal.
3. When prompted to upload your CV, please upload your completed application form instead. Please note that CVs will not be accepted.

Should you have any difficulties applying online, please e-mail recruitment@harborough.gov.uk

Find out more about the benefits of working at Harborough District Council at Benefits of working for us | Working for HDC | Harborough District Council

Job title:Administrative Assistant – Lifeline

Location:Mainly office-based working in Market Harborough, Leicestershire

Status:Permanent

Hours: 18.5 hrs per week worked evenly across 4 week days (Flexibility is required during busy periods to meet service demands.)

Grade: Grade 3 (£26,403-£27,254 – Pro rata)

Car user: Casual

Generous annual leave entitlement and Local Government Pension Scheme

Free office parking (conditions apply)

Harborough District Council’s vision is to work with communities in a vibrant, safe and prosperous district and to bring the best opportunities to all.

We have a exciting opportunity for an experienced admin assistant who has extensive knowledge of managing and following complex processes. Come and join our community partnerships team where you will work in the Lifeline Service to oversee the general administration duties including handling customer enquires via telephone and email. You will be reposnsible for processing of invoices, ensuring attention to detail and accuracy, liaising with clients who may have queries over their service costs, and carrying out purchasing and arranging payments through the councils finance system.

Harborough Lifeline is a small team, providing a trusted local 24-hour digital telecare service supporting anyone who may feel vulnerable regardless of age or circumstance anywhere within the home environment. This post is a new role to help with the growing demand for the service. Along with general admin duties, the successful candidate will act as first point of contact for potential new clients, support with the marketing and promotion of the service. You will be responsible for ensuring that all marketing information is up to date and stock is ordered.

You will need to have excellent admin experience and skills; maintaining accurate records and have an eye for detail. From time to time, you may be required to support the team with installation of lifeine units in peoples home (where training will be given), so access to a car is needed.

The closing date for receipt of completed applications is at 9am Monday 8th June 2026

Interviews will be held w/c Monday 22nd June 2026

Please note that initial telephone screening may be conducted depending on the number of applications received

Desirable criteria from the person specification may be used for sifting purposes.

Please ensure your application clearly demonstrates how you meet the person specification. Please include 2 referees, one of which must be your present or most recent employer. Please also provide your present or most recent annual gross salary and required notice period.