Administrative Assistant - Revenues and Benefits

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• Reference_Form
• Administrative_Assistant___Customer_and_Case_Services

Our preferred method is online application however if you do require a hard copy application pack please contact Human Resources, Guildford Borough Council, Millmead, Guildford GU2 4BB. Telephone (01483) 444111 (24-hr). Alternatively e-mail sally.nielsen@guildford.gov.uk quoting the relevant post number. Please note that we do not accept CVs, please ensure that you complete the application form fully.

We are an equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.

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We are looking for a pro-active, motivated and confident individual who is seeking a career within a busy and fast paced environment. We offer a friendly and supportive working environment and highly value our people.

Role Purpose:
The post holder will provide administrative support to the Council Tax, Benefits and Business Rates case team, using strong organisational skills to maintain high attention to detail and confidentiality, to ensure the smooth running of the service.
The post holder will need to have a flexible approach to work as aside from core daily tasks, additional tasks may be required.

Applicants will need the ability to manage their own workload and use their own initiative.

The post holder will be required to undertake some training and support as identified.

In return, we offer an annual leave entitlement of 22 days, access to our flexible working scheme, pension scheme and pleasant working environment near to the town centre.

This role is classed as Agile. Office working will be needed full time during the training period but once training has progressed effectively, the successful applicant will be able to work from home part of the working week on a rota basis with colleagues. Our usual office/home working split is 50/50.

The role does not provide parking.

Essential criteria:
• Excellent time management, problem solving and organisational skills
• Excellent communication with people of different social, economic and professional backgrounds
• Conscientious attitude and attention to detail
• Awareness of data protection and confidentiality
• Ability to work as part of a team
• A good standard of numeracy and literacy
• Excellent IT skills

Desirable criteria:
• Knowledge of Civica would be an advantage
• 6 months experience of working in an administrative based role
• Previous experience of working for a local authority
• NVQ level 2 in Customer Service or equivalent qualification, or experience in an appropriate area