Administrative Support Officer
About the job
Salary: £27,254– £29,540 a year
Hours per week: 37
Contract type: Permanent
This role sits at the heart of our service. You’ll provide high-quality administrative support to team managers, fieldwork staff and colleagues across the department, helping ensure our systems, records and financial processes are accurate and up to date.
You’ll use a range of IT systems including Microsoft Word, Excel, Outlook and client database systems to maintain records, collate data and monitor performance and quality. A key part of your role will involve gathering and organising information, preparing reports, and ensuring data is recorded accurately to support service delivery.
You’ll take notes at meetings, prepare minutes, maintain confidential records and respond to telephone enquiries from service users, professionals and partner agencies. This means communicating clearly, gathering information sensitively and ensuring all records are complete and accurate.
Please note this role does not attract sponsorship.
About you
You’ll understand administrative procedures and have experience collating and monitoring data to support performance and quality standards. Accuracy matters to you, whether you’re inputting data, preparing reports or recording meeting minutes.
Your written and verbal communication skills will be strong. You’ll be able to liaise professionally and courteously with managers, fieldwork staff, colleagues, members of the public and external agencies. You understand the importance of confidentiality and handle sensitive information appropriately.
You’re someone who can organise your own workload, prioritise tasks effectively and work to deadlines without constant supervision. At the same time, you enjoy being part of a team and contributing positively to Adult Social Care services.
Most importantly, you bring professionalism, reliability and a commitment to supporting high-quality services for our community.
About us
Our ambitiousLuton 2040 Vision– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough
Application Process
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.
On occasions, we may close a vacancy early due to a very high number of applications being received.
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 19.2 per cent (at April 2026) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
How to apply
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: How to apply
Available documents
Attached documents are available under links. Clicking a document link will initialize its download.Salary range
- £27,254 - £29,540 per year