Administrative Support Officer

This is a key supporting role, helping to ensure the smooth delivery of our planned works programmes across the borough. You will provide comprehensive administrative support, maintain accurate compliance records, coordinate inspections and act as a point of contact for tenants, contractors and colleagues.

If you have strong administrative skills, enjoy working with data and people, and take pride in keeping things running efficiently, we would be pleased to hear from you.

As part of our Planned Maintenance Team, you will be responsible for collecting, recording and maintaining accurate and up‑to‑date compliance information, inspection records and certifications using electronic systems, along with:

Helping organise access to council properties for inspections and testing, liaising with tenants and contractors
Preparing reports and compiling performance information using spreadsheets, databases
Assisting with monthly budget returns and routine financial administration
Act as a point of contact for contractors, surveyors and internal teams, dealing with scheduling, enquiries, complaints and updates
Responding to tenant enquiries relating to planned maintenance programmes.
Preparing and issuing communications to tenants, contractors and internal stakeholders about upcoming works and activities

It is essential that you have strong administrative and organisational skills, with the ability to manage competing priorities, along with having:

Excellent attention to detail, with confidence in record‑keeping and data accuracy
Clear and professional communication skills, both written and verbal
Proficiency in Microsoft Office, particularly Outlook, Word and Excel

Click to view a Job Description

For an informal discussion about the role please contact Paul Ingram, Head of Housing Assets, on 01233 330428

When Applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email recruitment@ashford.gov.uk

Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.

With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.

Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide

We welcome applications form the Armed Forces Community