Administrator

Good Growth

Good Growth is responsible for delivering and implementing the Mayor’s environment, transport and economic strategies and for the effective implementation of the London Plan. The Directorate is also responsible for regeneration (where the programme is not housing led), enterprise, growth, capital projects and design work.

About the role

We’re looking for a proactive and reliable Administrator to join the Planning and Regeneration Unit. You’ll play a key role in helping the team stay organised, efficient, and responsive — supporting a variety of administrative functions and ensuring smooth day-to-day operations.

This is a great opportunity for someone with a strong eye for detail, good IT skills, and the ability to juggle priorities in a fast-paced environment. You’ll support everything from meeting logistics and correspondence tracking to basic financial processing and records management.

What your day will look like

• Arranging and minuting meetings, preparing agendas and coordinating information sharing
• Monitoring shared inboxes, logging actions and helping escalate queries
• Supporting financial processing such as raising purchase orders and receipting invoices
• Maintaining internal trackers and document libraries
• Formatting documents, helping with mail-outs and ad hoc administrative tasks
• Supporting event and project coordination as needed

Skills, knowledge and experience

To be considered for the role, you must meet the following essential criteria:

• Experience providing administrative support in a busy team environment
• Good working knowledge of Microsoft 365 (including Outlook, Word, Excel, Teams)
• Ability to raise and receipt purchase orders or support basic financial processing
• Strong organisational skills, with the ability to manage competing priorities
• Ability to communicate clearly and respond effectively to queries
• Experience working collaboratively as part of a team

Behavioural Competencies

Building and Managing Relationships

… is developing rapport and working effectively with a diverse range of people, sharing knowledge and

skills to deliver shared goals

Level 1 indicators of effective performance

• Builds rapport quickly with people at all levels and from different backgrounds
• Actively listens to others and is open to their ideas
• Identifies and resolves conflict between self and others
• Makes others feel comfortable and respected by being positive and friendly
• Shares information openly with colleagues within and outside own team

Communicating and Influencing

… is presenting information and arguments clearly and convincingly so that others see us as credible, articulate and engage with us.

Level 1 indicators of effective performance

• Represents self and team positively within the organisation
• Speaks and writes clearly and succinctly using appropriate language that is easy to understand
• Considers the target audience, adapting style and communication method accordingly
• Communicates persuasively and confidently
• Checks for understanding

Planning and Organising

… is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard.

Level 1 indicators of effective performance

• Plans and prioritises own workload to meet agreed deadlines

• Advises colleagues or manager early of obstacles to work delivery
• Perseveres and follows work through to completion
• Checks for errors to ensure work is delivered to a high standard first time
• Effectively juggles priorities

Problem Solving

… is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions

Level 1 indicators of effective performance

• Breaks down work issues, seeking further information if necessary
• Provides workable solutions to solve immediate work problems
• Makes suggestions and implements improvements to personal work processes
• Actively supports new initiatives and tries different ways of doing things
• Learns from others’ experiences

Organisational Awareness

… is understanding and being sensitive to organisational dynamics, culture and politics across and beyond the GLA and shaping our approach accordingly.

Level 1 indicators of effective performance

• Understands the structure and statutory responsibilities of the GLA
• Understands how own role and work contributes to team and organisational objectives
• Understands the role of the GLA, the Mayor and the Assembly in relation to Londoners
• Is sensitive to the culture and political context of the GLA and uses it to work effectively
• Treats GLA information as sensitive and confidential

Responding to Pressure and Change

… is being flexible and adapting positively, to sustain performance when the situation changes, workload increases, tensions rise or priorities shift.

Level 1 indicators of effective performance

• Stays calm in pressurised and demanding situations
• Responds flexibly to changing circumstances
• Recognises when unable to cope and asks others for help
• Demonstrates openness to changing work priorities and deadlines
• Maintains personal well-being and achieves a balance between work and home life

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework

This role is based at London Fire Brigade’s Head Office (Union Street SE1 0LL).

How to apply

If you would like to apply for the role you will need to submit the following:

• Up to date CV
• Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.

Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section’ of the form, ensuring you address the technical requirements and competencies in your Personal Statement.

Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345)

As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination.

If you have questions about the role

If you wish to talk to someone about the role, the hiring manager Joe Wilkinson would be happy to speak to you. Please contact them at joe.wilkinson@london.gov.uk .

If you have any questions about the recruitment process, contact the glaopdcrecruitment@tfl.gov.uk who support the GLA with recruitment.

Assessment process

Once you have submitted an application, your details will be reviewed by a panel.

If shortlisted, you’ll be invited to an interview/assessment.

The interview/assessment date is Week commencing 1st September 2025.

Equality, diversity and inclusion

London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.

We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.

Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.

Benefits

GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.

In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.

Additional Information

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.

Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.

More Support

If you have a disability which makes submitting an online application form difficult, please contact resourcingteam@london.gov.uk.

The GLA is proud to be a Level 2: Disability Confident employer. We are committed to becoming a more inclusive and accessible organisation and creating a truly inclusive and accessible workplace and culture for our disabled staff. We have named Disability Equality as a key corporate priority within our EDI Strategy. We welcome and encourage applications from disabled applicants. Should you wish to opt into the scheme, please let us know during your application.