Administrator

About the role

Role Summary

An essential member of the Contracts and Compliance Team, acting as a point of contact for assisting the Contracts and Compliance Team with general administration.

Salary:

£28,958 per annum pro rata (£17,158 for 21 hours)

Hours of Work:

21 (Flexibility within core business hours)

Contract:

Permanent

Probation Period:

6 months

Notice Period:

1 month

Who are we?

We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.

Meet your Manager

"I have worked for TCH since 2016 and have had various roles in that time, I have been employed as our Repairs and Maintenance Manager since November 2022. I am responsible for a team of surveyors as well our damp and mould and disrepair teams. I also work very closely with our Direct Labour Organisation, TCH Repairs. In my spare time I enjoy playing squash, going to the gym as well as weekends spent fishing."

Daniel Bott, Repairs and Maintenance Manager

What will you be doing?

Role Specific Responsibilities

•Be the first point of contact and escalation for queries for the team.
•To ensure customer contact is achieved within set timescales, including taking telephone calls and responding to e-mails/letters.
•To deliver excellent customer service in all interactions with the customer.
•Deal with day-to-day repair enquiries received from the TCH help desk.
•Dealing with Contractors to ensure a timely resolution for any issues.
•General administrative support for the Maintenance Surveyors and Repairs and Maintenance Manager.
•Provide administration back up for the Contracts and Compliance Team.
•Assist with the management of external contractors on behalf of the Contracts & Compliance Team, ensuring all works are organised, monitored, and completed in line with agreed standards. Provide general support across other contractors as directed by the line manager.
•Provide administrative support to surveyors, assisting with the management of permission requests, inspections, and enquiries received through the CRM system & email.
•Support the wider team with managing shared inboxes, responding to resident queries, and maintaining accurate records within the company systems
•Assist with the coordination and management of repair works, including those relating to decants and temporary accommodation.
•To assist with data for on-going audits.
•To liaise with other departments, staff and outside agencies as appropriate.
•To focus on continuous improvement using customer feedback and to assist with moving towards digital working.
•To process letters and provide standard written responses in line with the requirements of the Contracts & Compliance Team.

General

•To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible.
•Recognise, respect and promote the different roles and diversity of the individuals within the business.
•To actively contribute towards key performance indicators and professional standards.
•Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
•To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
•To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.
•Attend and participate in training and other meetings and staff events as required.
•Be an effective member of your team, presenting a positive impression of your section and the business.
•This job description is a guide to the nature of the work required. It is not comprehensive and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.

About You

Education & Qualifications

•Good standard of education, including GCSE English and Maths - Essential

Key Skills & Competencies

•Good knowledge of Microsoft products - Essential
•Excellent knowledge of Excel - Essential
•Experience in dealing with Complaints - Desirable
•Good administrative experience - Essential
•Experience of processing letters and reports - Desirable
•Experience of liaising with customers by letter and phone - Essential
•Experience of analysing data and producing reports to established formats - Desirable
•Planning and organising - Essential
•Analysis of data - Desirable

Behaviours

•Ability to work collaboratively - Essential
•Excellent communication skills - Essential

Why Choose Us

• Contributory pension scheme 4% to 10% matched contributions
• Hybrid working
• Free onsite car parking
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
• Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
• Extensive annual Staff Wellbeing programme
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Annual flu vaccinations
• Access to an extensive range of corporate discounts on shopping, travel & days out
• Social events, including lunchtime walking, rounders, festive Fridays
• Travel loan

Our Values

Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.

Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.

We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:

Equal Opportunities Statement

TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.

We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.

Apply

Internal Applications

Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to recruitment@tch.org.uk.

For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.

Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.

If you have any questions, or require further clarification, please speak to HR.

External Applications

Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.

Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.

Key dates

Applications Close:

Monday, 26 January 2026

Interview Date:

Wednesday, 4 February 2026