Administrator

About the role

Role Summary

•To provide a high level of administration support to the Building Safety and Compliance Team.
•To ensure high levels of resident satisfaction with building safety services.

Salary:

£27,611

Hours of Work:

35

Contract:

Permanent

Probation Period:

6 months

Notice Period:

1 month

Who are we?

We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.

Meet your Manager

Michelle Brown, Building Safety & Fire Manager

What will you be doing?

Role Specific Responsibilities

•Organise fire risk assessments and associated remedial works. Work closely with the contractors to ensure all properties are 100% compliant each month.

•Carry out effective filing and inputting of data for fire services, callouts and repairs.

•Ensure servicing of fire safety contracts are completed, including management of spreadsheets to ensure all are 100% compliant.

•To communicate effectively with both internal and external customers, focussing on the needs of the customer and ensuring that services and methods of delivery meet their needs and expectations.

•Actively participate in the development and promotion of a safety culture through day-to-day activities and language.

•Organise contractor meetings, gather all relevant documents, produce a meeting agenda, produce accurate minutes from the meeting and ensure all documents are shared with the meeting members

General

•To adhere to the business equal opportunities policy and to actively promote equality of opportunity wherever possible.

•Recognise, respect and promote the different roles and diversity of individuals.

•To actively contribute towards achieving the businesses performance targets.

•Contribute to our digital strategy by supporting digital engagement with our customers where relevant and promoting every opportunity to become digitally included

•Work in accordance with the General Data Protection Regulations (GDPR) and ensure you complete training on data protection regularly.
•To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.

•To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.

•Attend and participate in training and other meetings and staff events as required.

•Be an effective member of your team, always presenting a positive impression of your department and of the business.

•This role may require an individual to travel to various sites across our housing stock and it would be helpful if an individual in this role has a full driving licence and access to a car.

This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.

About You

Education & Qualifications

•Good standard of education - Essential

Key Skills & Competencies

•Good knowledge of Microsoft products - Essential
•Excellent knowledge of Excel - Essential
•Good communication skills with both verbal and written communication of a consistently high standard - Essential

Behaviours

•Able to communicate effectively with a range of people, adapting style and approach accordingly - Essential
•Ability to work effectively as a team - Essential
•Ability to work unsupervised, and prioritise workload to meet deadlines and agreed targets - Essential
•Ability to deal with sensitive information, maintaining discretion and confidentiality - Essential

Why Choose Us

• Contributory pension scheme 4% to 10% matched contributions
• Hybrid working
• Free onsite car parking
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
• Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
• Extensive annual Staff Wellbeing programme
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Annual flu vaccinations
• Access to an extensive range of corporate discounts on shopping, travel & days out
• Social events, including lunchtime walking, rounders, festive Fridays
• Travel loan

Our Values

Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.

Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.

We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:

Equal Opportunities Statement

TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.

We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.

Apply

Internal Applications

Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to recruitment@tch.org.uk.

For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.

Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.

If you have any questions, or require further clarification, please speak to HR.

External Applications

Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.

Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.

Key dates

Applications Close:

Sunday, 1 February 2026

Interview Date:

Monday, 9 February 2026