Administrator

Voids Administrator – Help Us Deliver a Smooth, High‑Quality Empty Homes Service

Are you organised, proactive and passionate about delivering excellent customer experience? As a Voids Administrator at Connect Property Services (CPS), you’ll play a vital role in supporting the Empty Homes team to ensure void properties are processed efficiently and to a high standard. You’ll provide essential administrative support, help keep systems up to date and communicate professionally with colleagues, contractors and customers.

This is a role where your attention to detail, communication skills and commitment to great service are valued every day. You’ll support the smooth running of the Empty Homes function and help ensure our customers receive a positive experience whenever a home becomes available.

What you’ll do

• Provide administrative support to the Empty Homes team
• Handle telephone enquiries and respond professionally to customers and colleagues
• Maintain filing systems and digital records to ensure accurate information is stored and accessible
• Carry out data entry, update system trackers and support mail merges and correspondence
• Take meeting minutes and circulate information clearly and accurately
• Support the ordering of goods and services as required
• Assist with processing void specifications and monitoring completion of void works
• Work flexibly to support ad‑hoc administrative tasks when required

What you’ll need

• Strong organisational skills and excellent time‑management abilities
• Ability to work independently while being an effective team player
• Excellent written and verbal communication skills
• Strong interpersonal and customer service skills
• Ability to handle sensitive or confidential information with discretion
• Good IT and numeracy skills
• Ability to prioritise tasks, problem‑solve and manage a varied workload
• Previous administrative experience is helpful but not essential

Who you are

You will be:

• Fully committed to delivering an excellent customer experience every time
• Professional, proactive, enthusiastic and flexible in your approach
• Able to represent CPS values daily — delivering on promises, showing kindness, giving respect and being accountable
• A supportive and collaborative colleague
• Adaptable and confident managing multiple tasks in a busy environment

Why Join Us?

When you join CPS, you’re joining a team guided by Peabody’s values:
Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.
We’re committed to creating a workplace where colleagues feel supported, respected and motivated.

What We Offer

• 25 days annual leave, plus bank holidays (Pro Rata for Part Time)
• Two paid volunteering days each year
• Flexible benefits scheme and discount portal
• Life assurance at 4x your salary
• Up to 10% pension contribution

Please read before applying

Interviews for this position will be ongoing until no later than Thursday 2nd April.

This role requires professionalism, accuracy and a strong commitment to customer experience.

If this sounds like the right role for you and you’d love to join CPS, we’d like to hear from you.
Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

We reserve the right to close this advert early should we receive enough applications.

Got questions? Reach out to George Murphy, Talent Specialist, at george.murphy@peabody.org.uk