AI Agent Enablement Lead - Justice AI Unit (Ref: 18943)

Job summary

Please refer to the Job Description

Job description

Role Purpose

The AI Agent Enablement Lead will drive the design, development, and scaling of AI agents across the Ministry of Justice and its agencies. The role will help teams identify opportunities to automate, augment, and improve services through AI-powered agents, assistants, and workflows.

Working across business, operational, digital, and data teams, the post holder will support the development, deployment, governance, and adoption of agent-based solutions built on platforms such as Microsoft Copilot, Copilot Studio, Azure AI Foundry, OpenAI GPTs, Claude, and future AI technologies.

The role combines strategic leadership, business transformation, stakeholder engagement, and hands-on support to ensure AI agents deliver measurable value while meeting security, governance, and ethical standards.

This is not a traditional software engineering role. We are looking for candidates who are curious about how technology works and motivated to build their technical skills over time, including developing experience with tools and programming.

You may already have experience using no-code or low-code tools such as Copilot Studio, Power Platform, or custom GPTs, or be developing your technical skills further, for example with languages such as Python. What matters most is a willingness to experiment, learn, and work closely with technical specialists to deliver practical AI solutions.

To learn more about the Justice AI Unit and our work, visit our website or follow us on LinkedIn for updates and insights.

Key Responsibilities

• Lead the adoption and integration of AI agents across the Ministry of Justice workforce.
• Support business areas in identifying high-value use cases for AI agents and workflow automation.
• Provide hands-on support to teams creating and deploying AI agents, custom GPTs, Copilot agents, and other AI-powered solutions.
• Develop reusable patterns, templates, prompts, and governance frameworks to accelerate safe agent development.
• Collaborate with digital, data science, product, and operational teams to develop scalable AI solutions.
• Establish best practices for agent design, evaluation, monitoring, and continuous improvement.
• Build strong relationships with internal and external stakeholders to promote AI innovation and secure buy-in.
• Provide expert guidance on responsible AI, governance, risk management, and compliance requirements.
• Monitor adoption, user satisfaction, productivity gains, and business outcomes to demonstrate impact and ROI.
• Keep abreast of developments across the AI ecosystem, including Microsoft, OpenAI, Anthropic, Google, and emerging agent frameworks.

Essential Skills and Experience

• Hands-on experience designing, configuring, prototyping or supporting the deployment of AI assistants, agents, copilots, custom GPTs or workflow automation solutions, using no-code, low-code or similar agent-building platforms.
• Experience leading digital transformation, innovation, or AI adoption programmes.
• Strong understanding of business process improvement and organisational change.
• Practical experience with generative AI technologies and large language models.
• Ability to translate business challenges into practical AI-enabled solutions.
• Excellent stakeholder management and communication skills.
• Strong analytical skills with the ability to measure and communicate value and outcomes.
• Ability to work across technical and non-technical teams.
• A proactive approach to learning and upskilling, with curiosity and willingness to develop technical skills in emerging AI tools and platforms (including coding).

Desirable Skills and Experience

• Experience with Microsoft Copilot, Copilot Studio, Azure AI Foundry, Power Platform, or related Microsoft AI technologies.
• Experience with OpenAI GPTs, Assistants, APIs, Claude Projects, Claude Artifacts, or similar platforms.
• Experience using APIs, scripting or programming languages such as Python, to prototype or integrate AI-enabled solutions.
• Knowledge of agent orchestration, prompt engineering, retrieval-augmented generation (RAG), and AI evaluation techniques.
• Experience delivering AI capability-building, learning, or upskilling programmes.
• Understanding of responsible AI principles, governance frameworks, and public sector compliance requirements.

How to apply

The selection process for this vacancy will utilise Civil Service Success Profiles and will assess your Experience, Technical skills and Behaviours.

Application

Candidates must submit a CV and Personal Statement.

Your Personal Statement (no more than 500 words) should outline your motivation for applying for the role and how you meet the essential skills and experience required for this role, using examples of work you have undertaken.

A diverse panel will assess applications against these criteria.

Should we receive a high volume of applications, a pre-sift may be conducted based on experience supporting the creation or deployment of AI assistants, agents, copilots, or workflow automation solutions.

Following sift, candidates who meet the required standard will be invited to take part in a two-stage assessment process:

Stage 1: In-Tray Technical Assessment (remote)

Candidates will be asked to complete an in-tray technical assessment designed to evaluate their role-specific skills, allowing them to demonstrate their problem-solving approach and technical judgement.

Only candidates who meet the required standard at this stage will progress to the face-to-face interview.

Stage 2: Interview (face-to-face)

Successful candidates from Stage 1 will be invited to attend a full interview.

The interview will include a presentation of your approach and through process relating to your technical assessment submission and a series of behaviour questions.

The following Civil Service behaviours will be assessed:

• Leadership
• Communicating and Influencing
• Changing and Improving

Further details will be provided to candidates invited to each stage.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
• Changing and Improving

Technical skills

We'll assess you against these technical skills during the selection process:

• Creation of AI assistants, agents, copilots, or workflow automation solutions

Benefits

Alongside your salary of £58,511, Ministry of Justice contributes £16,950 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/18943?entityId=18943