AI Support Officer

Join us as an AI Support Officer

We’re looking for an enthusiastic and forward‑thinking AI Support Officer to help drive the responsible adoption of artificial intelligence technologies, including Microsoft 365 Copilot across Portsmouth City Council.

This is an exciting opportunity to be at the forefront of digital transformation, empowering staff to use AI tools effectively and ensuring they are adopted safely, ethically, and in line with our strategic goals. If you enjoy supporting others, solving problems, and shaping how new technologies are used, this role is for you.

Responsibilities

• Support staff with AI tools, including Microsoft 365 Copilot, and resolve complex queries.
• Create clear guidance, prompt libraries, and resources to help users work confidently with AI.
• Work with IT and service teams to integrate AI into everyday processes.
• Deliver engaging AI training sessions and develop accessible learning materials.
• Help build a network of AI Champions and support organisation‑wide AI skills development.
• Monitor AI usage to identify challenges and opportunities for improvement.
• Promote best practice, success stories, and responsible use through comms and engagement.
• Support the development of AI governance frameworks, ensuring ethical, safe use of AI.
• Track usage, user feedback, and ROI, turning insights into improvements.
• Support development of dashboards and metrics that show AI’s impact.

The ideal candidate will have:

Essential Skills & Experience

• Strong working knowledge of Microsoft 365, including Copilot, Teams, Word, Excel, Outlook, and Power Platform.
• Experience in user support, problem-solving, training, or digital enablement.
• Excellent communication skills—able to explain technical AI concepts clearly and simply.
• Understanding of data protection, information governance, and ethical AI.
• Ability to analyse usage data and turn insights into action.
• Experience working in a complex organisation (public sector experience desirable).

Desirable Skills

• Experience with prompt engineering or chatbot development.
• Knowledge of change management or digital transformation.
• Business analysis or requirements-gathering experience.
• Understanding of local government services and structures.
• Experience with Excel, Power BI, or other data analysis tools.
• Familiarity with Azure AI, Power Platform AI Builder, or Microsoft AI tools.

Please ensure that you download and read the full job profile attached for the details and expectations of this role, paying particular attention the section 'Who is the person' as you will need to refer to this when completing your Personal statement on your application.

About Portsmouth City Council

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.

Additional Information

Hybrid working arrangements

Minimum 2 days in office per week or more depending on the needs of the business.

Informal Enquiries

If you would like to discuss this role in more detail with the hiring manager, please contact John Magee - john.magee@portsmouthcc.gov.uk

Our Recruitment process

We anonymise applications during application & shortlisting to ensure only relevant information is considered.

As part of your application, we ask that you complete a personal statement, this statement is crucial and is where you must demonstrate how you meet the requirements of the job against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience.

If you apply without a detailed personal statement, it is unlikely that you will be successful.

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it

We are a disability confident employer and have an Armed Forces Covenant.We are committed to offering an interview to all those candidates that qualify under one of our commitments and meet the minimum criteria, however, for roles that receive a large number of applications, this is not always possible, and we will select the candidates that best meet the minimum criteria. More information can be found at Equality, diversity and inclusion - Careers portal

Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: Careers Portal - Find jobs with Portsmouth City Council

Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk or call the recruitment team on 023 92 616 800.