Alarm Response Centre Officer

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Please apply online via the link provided.

Please note, we do not accept CV’s (unless specified on the advert).

Please fully complete the online application form.

Sefton Metropolitan Borough Council – Sefton Arc
Grade F | Full‑time | 24/7 Shift Rota

Make a Real Difference in Community Safety

Sefton Council is looking for a confident and proactive Alarm response Centre Officer to help lead the day‑to‑day operations of our Alarm Receiving Centre. This is a vital role supporting residents, coordinating patrols, managing CCTV and alarm monitoring, and ensuring a high‑quality, responsive service 24 hours a day.

If you thrive in a dynamic control‑room environment and have strong people‑management skills, this is an excellent opportunity to play a key part in keeping our communities safe.

What You’ll Do

• Manage the smooth running of ARC operations, including CCTV monitoring, alarm receiving, and communication systems.
• Supervise ARC Operators and Patrol staff, ensuring all work meets British Standards, Codes of Practice and Council procedures.
• Deploy and oversee patrol staff, ensuring safe and effective service delivery.
• Support staff through effective communication, mentoring and performance management.
• Monitor and enforce compliance with operational procedures, completing documentation and escalating issues where required.
• Ensure vehicles, equipment and resources are maintained, used safely and logged appropriately.
• Communicate professionally with the public, council teams and emergency services.
• Oversee and support the 24/7 Careline monitoring and response service.
• Work flexibly as part of a rotating shift pattern.

What You’ll Bring

• Experience in a control room, security, community safety or supervisory role.
• Strong leadership, communication and decision‑making skills.
• Ability to stay calm, organised and focused under pressure.
• A clean driving license and compliance with relevant security licensing requirements.
• Commitment to high standards, accuracy and customer care.
• Willingness to wear a Council‑issued uniform.

Why Work With Us?

• A meaningful role supporting community safety and vulnerable residents
• Supportive team environment with opportunities for development
• A varied, hands‑on role where every shift makes a difference

Closing Date - 25/01/2026

Provisional Interview Date - W/C 02/02/2026

We reserve the right to close this vacancy early if we recieve a sufficient number of applications.