Appeals & Representation's Officer

The Role

Do you see yourself making fair, evidence-based decisions that impact thousands of motorists and residents?

Can you use your parking enforcement expertise to deliver excellent customer service while upholding legislation?

If yes, we have the perfect role for you!

Our Parking Services & Network Management team at Southwark Council is looking for a passionate and dedicated Appeals and Representations Officer to join our amazing team and help make a difference today.

About the Role:

You will investigate and respond to formal and informal representations, appeals, and complaints relating to Penalty Charge Notices (PCNs), permits, and parking suspensions. Using your knowledge of the statutory framework, you will weigh evidence carefully and make balanced, legally sound decisions.

Key responsibilities include:

• Investigating and responding to parking-related correspondence in line with statutory processes, KPIs, and council procedures
• Preparing cases and presenting evidence at external adjudication hearings with the Environment and Traffic Adjudicators at London Tribunals
• Managing parking permit and suspension applications within set timescales
• Handling calls and emails within the specialist parking customer service centre
• Identifying trends and themes in complaints and representations and feeding back to management
• Authorising cancellations and refunds in accordance with policy
• Supporting compliance with enforcement standards and reporting non-compliance issues
• Mentoring new staff and providing guidance on legislation and complex cases
• Deputising for the Appeals and Representations Manager when required

This is a vital role in ensuring enforcement activity is fair, transparent, and compliant with legislation.

About You:

We are looking for an experienced parking professional with strong analytical skills and a commitment to high standards.

You will:

• Have proven experience in parking enforcement, appeals, and representations (essential)
• Possess detailed knowledge of the legal framework surrounding parking and traffic enforcement, including statutory processes and Government guidance
• Be confident preparing evidence and attending adjudication hearings
• Demonstrate excellent written skills with the ability to produce clear, legally robust correspondence
• Deliver high-quality customer service in challenging situations
• Manage and prioritise your workload effectively to meet targets and deadlines
• Identify service improvements and emerging issues
• Work independently while contributing positively to a team environment

You will be fair, objective, and able to explain complex regulations clearly to residents and stakeholders.

About the Team:

The Parking Appeals and Representations Team plays a crucial role in supporting the council’s wider ambitions around Climate Change, Air Quality, and Streets for People. Effective parking and traffic enforcement is central to delivering safer, cleaner, and more accessible streets across the borough.

You’ll have opportunities to deepen your legislative expertise, contribute to service development, and mentor others - all while playing a direct role in shaping a fair and effective parking service for Southwark’s residents and visitors.

For detailed qualifications and requirements, please review the job description and person specification located at the bottom of the advert.

Contact Information:

For an informal discussion about the role, please contact Jade Buckingham at jade.buckingham@southwark.gov.uk

Additional Information:

• Must have proven experience in parking enforcement, appeals, and representations

Benefits and more information:

https://jobs.southwark.gov.uk/why-us/

Recruitment timetable

Advert close date: 11:59pm on 18th March 2026

Shortlisting date/s: 25th March 2026

Interview date/s: 7th April 2026

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Guaranteed Interview Scheme:

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.

Attachments

• Click here to view the Job Description