Apprentice Casework Administrator

Job summary

Apprenticeship Opportunity

This role is ideal for someone who is organised, keen to learn, and looking to start or build a career within administration and casework.

This apprenticeship offers a fantastic opportunity to gain practical, hands-on experience, develop professional skills, and work towards a recognised Business Administration Level 3 qualification, all while earning a salary.

Job description

Apprenticeship Opportunity

This role is ideal for someone who is organised, keen to learn, and looking to start or build a career within administration and casework.

This apprenticeship offers a fantastic opportunity to gain practical, hands-on experience, develop professional skills, and work towards a recognised Business Administration Level 3 qualification, all while earning a salary.

Location and working conditions

This role is based in Sale, and no alternative locations can be considered

During your first two weeks, you will be required to attend the Sale office Monday to Thursday for training

Following this, you will be expected to be office-based at least two days per week, currently Tuesdays and Thursdays

Learning & Development:

As part of your apprenticeship:

• You will spend 20% of your working time completing off-the-job learning, coursework and external training
• You will receive support from an approved apprenticeship provider and your line manager
• During your remaining time, you will build confidence working in a professional environment, taking responsibility and contributing to real business objectives

• Contact point for the Appropriate Authorities who are requesting an update on an allocation of an appeal/review or a referral.

• Contact point for members of the public prior to allocation of Appeals & Reviews, advising on allocation times, appeal rights, and how to submit appeals and further information.
• Creation of new Appeals/Reviews on CMS
• Acting as single point of contact (SPOC) for certain appellants dealing specifically with the setting up of their appeals/reviews ensuring they are provided with a consistent service
• Updating and maintaining allocation spreadsheets, including allocating for Senior Casework Managers.

Please refer to the Job Description for full role responsibilities.

Person specification

Essential Experience:

• IT literate including competency in Microsoft Office and electronic databases in particular having good Microsoft Excel skills in order to collate, store and present data.
• Ability to work on own initiative
• Must have high integrity with an ability to act with discretion and to deal appropriately with confidential matters (this post requires Security Clearance)
• Ability to deal appropriately with a wide range of people at all levels, both within and outside the IOPC
• A flexible approach to work, including the ability to work to tight deadlines and to deal with changing priorities.
• Good oral and written communication skills
• Must be proactive in approach to work
• The ability to deal with high profile, sensitive matters, which sometimes can be of an upsetting nature.

Desiarbale Experience:

• Some knowledge of the work of the IOPC and key legislation which governs its operation
• Good oral and written communication skills in Welsh.
• Knowledge and experience of dealing with digital media, including encryption.

Benefits

Alongside your salary of £2,007,375, Independent Office for Police Conduct contributes £581,536 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• 27.5 days paid annual leave (increasing with service to 32.5 days)
• The option to buy or carry over annual leave is reviewed each year and offered when possible
• Voluntary Health Cash Plan provided by BHSF
• Civil Service maternity leave package
• PAM employee assistance programme
• Access to Civil Service Sports Council (CSSC) membership
• Cycle to work scheme
• Opportunity to enjoy the latest home and electronics in a more affordable way provided by Vivup
• Car Leasing Scheme
• Staff Networks focussed on each of the protected characteristics - run for staff, by staff: Enable Network, Age Network, Welsh Network, Pride and LGBTQ+ Network, Sex and Family Network, Race, Religion and Belief Network
• Learning and development tailored to your role.
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

We'll assess you against these Administrative Assistant (AA) Level behaviours during the selection process:

• Working Together
• Managing a Quality Service
• Communicating and Influencing

This vacancy is using Success Profiles, to find out more, please click here.

Throughout the recruitment process we will also assess your Experience.

As part of the application process, you will be asked to complete three sift questions based on the essential criteria.

Those who reach the assessment stage will complete a Written Exercise and attend a virtual MS Teams Success Profile interview.

The intended timeframes we are working towards are as follows:

• Role will be advertised from Friday 1 May until Wednesday 12 May 2026.
• All applications will be reviewed by our assessors
• W/C 26 May 2026: Successful candidates will be invited to assessment
• Friday 29 May 2026: Shortlisted candidates will be invited to complete a written task via email
• W/C 1 June 2026: Assessments will commence and anticipated to take place on Monday, Tuesday and Wednesday.

If we deviate away from these dates, we will keep candidates informed via email.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Nikki O'Connor
• Email : recruitment@policeconduct.gov.uk

Recruitment team

• Email : recruitment@policeconduct.gov.uk

Attachments

Apprentice Casework Administrator JD Opens in new window (docx, 542kB)