Apprentice Configuration Analyst

Job summary

Join Companies House as an Apprentice Configuration Analyst and help keep our technology running smoothly!

Our Configuration Management Team ensures all IT hardware and software across Companies House is accurately recorded, tracked and maintained in our central Configuration Management Database (CMDB). From laptops to servers to software licences, we make sure everything is up‑to‑date, compliant and properly managed.

As an apprentice, you will:

• Support the maintenance and accuracy of the CMDB
• Work with industry‑standard tools such as ServiceNow and SNOW Licence Manager
• Learn from experienced Configuration Managers and Analysts
• Contribute to real project work while developing your technical skills

You’ll also study for a Level 4 Digital Infrastructure Engineer Apprenticeship with ALS Training. You’ll spend four days gaining hands‑on experience and one day each week dedicated to your studies, supported by your line manager and mentor.

Watch this video to find out more about working in Digital at Companies House

This role is perfect for you if you are:

• Organised, curious and eager to learn
• Interested in how IT systems are managed behind the scenes
• Keen to build real‑world digital skills in a friendly, supportive team

Want to learn more?

Click on the link below to join our virtual ‘Find Out More’ session to learn about the apprenticeship, life at Companies House, and get application tips - no need to book, cameras optional, just join as you are:

• Wednesday 24th February 2026 6.30pm - 7.30pm

Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.

Find out more about what a great place Companies House is to work

lease note:

• Companies House cannot offer Visa sponsorship to candidates through this campaign.
• Security Clearance is an essential requirement for this campaign. You'll need to have been in the UK for at least 3 out of the last 5 years to be eligible to apply for SC.
  
• Please review the eligibility criteria for the academic course detailed under the Person Specification section further down in the advert before applying.

Job description

As an Apprentice Configuration Analyst you’ll be involved in:

• Tech Asset Management
  Handling IT hardware/software requests, reusing stock to reduce waste, tracking assets via CMDB, and following procurement processes.
• Software Standards & Governance
  Supporting the Software Approval Group (SAWG) in reviewing software requests and ensuring all software meets organisational standards.
• Compliance & Audits
  Assisting with audits to verify legal compliance and alignment with licence agreements and policies.
• Version Control & Upgrades
  Maintaining consistent software versions and supporting the smooth rollout of updates.
• Tool Support
  Managing tools like SNOW Licence Manager and Inventory Manager, ensuring schedules, backups, and system health checks run smoothly.
• Process Improvement
  Reviewing and enhancing configuration data management, aligning with ITIL best practices.
• ServiceNow Tasks
  Handling Service Now task (via a ‘ticket’ system), updating our CMDB, maintaining the Service Catalogue, testing new features and assisting Companies House colleagues with various software and hardware requests
• SNOW Licence Manager Admin
  Adding and managing licences, monitoring compliance, resolving issues, and maintaining scanning schedules and backups.
• Operational Support
  Providing asset data to Finance, managing staff lifecycle events, labelling assets, running audits, and assisting other teams.

Alongside your role, you’ll be working towards a Level 4 Digital Infrastructure Engineer qualification (find out more here: Level-4-Digital-Infrastructure-Engineer.pdf) with one day a week dedicated to study time. It’s a great way to build your skills, gain a recognised qualification, and kickstart your career in tech.

You can read more about a career in Digital and Data within the Civil Service in the Government Digital and Data Candidate Information Pack.

Person specification

We’re looking for an Apprentice Configuration Analyst with:

• A willingness to learn and adapt to new technologies.
• The ability to examine things and to break problems down.
• Strong communication skills, both when writing and speaking.
• A careful, step-by-step approach to checking information and making sure it's correct and that the right processes have been followed.
• The ability to work with other people and support colleagues.
• Great organisational skills to manage their tasks and time really well.

Eligibility Criteria

There are some important things to be aware of when applying for this apprenticeship:

There are no age requirements for this apprenticeship – we welcome all applications.

If you’re shortlisted for interview, we’ll ask you to confirm your name, date of birth and National Insurance number so we can share them with our apprenticeship provider. This is only to check your eligibility for apprenticeship funding.

So that we can provide you with all of the support and training you need, you’ll be required to attend our Cardiff office for a minimum of 3 days per week during the training period and then 2 days a week once training has been completed.

To be eligible for this apprenticeship, you need to:

• Not already hold a qualification at the same level or higher than the Level 4 apprenticeship linked to this programme. For more information on qualification levels, please visit: What qualification levels mean: England, Wales and Northern Ireland - GOV.UK
• Have achieved a GCSE grade C or higher (or equivalent) in Maths and English Language (or equivalent qualifications). We’ll ask for evidence of this before you can progress to interview.
• Live in Wales for at least three days a week at the start of the apprenticeship and throughout its duration.
• Not be in full-time education.
• Hold a British Passport or indefinite leave to remain status in the UK.
• Meet the Civil Service Nationality Requirements.
• Companies House cannot offer Visa sponsorship for this campaign.

Qualifications

GCSE grade C (or equivalent) in Maths and English Language (or equivalent qualifications)

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Working Together
• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• Ability to produce reliable, high‑quality data and ensure it is accurate

Benefits

Alongside your salary of £26,452, Companies House contributes £7,663 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we’re committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.

Head to Our benefits - Working for us - Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House.

We celebrate diversity...

As an equal opportunity employer, we celebrate diversity, being committed to ensuring we’re representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.

We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few.

If you require any reasonable adjustments at application stage, or if you'd like to discuss any person-centred adjustments, please contact us by emailing recruitmentCH@companieshouse.gov.uk.

Read our 'Applying under the Disability Confidence Scheme (DCS)' guide to find out how to successfully complete an application under the Disability Confidence Scheme (DCS).

Where will you be working?

You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis. We are currently using a hybrid approach to the way we work which provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. The degree of choice you have will depend on your role and your day-to-day work activities. Your manager will agree regular patterns of attendance with you, however you may be required to make yourself available to attend the office more frequently when required to meet business needs.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

What will the process look like?

Stage 1 – Sift

An initial sift of applications will be carried out to create a shortlist. This will be based on the evidence provided for the following Success Profile elements: Experience.

In your application form we’d like you to:

Write a Personal Statement of 750 words: tell us, using examples, how you meet the following criteria:

• Willingness to learn new technologies
• The ability to examine things and to break problems down
• Strong communications skills, both written and verbal

We'd encourage you to use the full word count, and to give us clear examples and evidence of the different elements of the essential minimum criteria.

We’re committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as your name and age) from your personal statement.

Please note: In the case of a large number of applications, before conducting a full sift as described above, the panel may conduct a pre-sift assessing all applications against the following Experience criteria: Willingness to learn new technologies.

Once the advert has closed, we will sift applications - this involves reading through them all, please bear with us as this can take some time.

We may raise the score required if we receive a high number of applications.

At sift, we may choose to take through the highest performing candidates to the next stage. If, after the final stage is completed and roles are unfilled, we will proceed to invite lower scoring candidates to interview.

Stage 2 – Assessment Centre

Candidates successful at sift will progress to the assessment centre stage, which will be conducted in person.

We see the assessment centre as an opportunity for us to get to know you but also for you to meet us, get to know the team and develop an understanding of us as an organisation.

Full details will be emailed across to successful candidates after they have booked their slot. Please note: the Assessment centre will show as “Interview 1” in your Civil Service Jobs account.

At the assessment centre, we will be assessing the following:

• Behaviour: Working Together
• Technical skill: Ability to produce reliable, high‑quality data and ensure it is accurate

Stage 3 - Interview

Companies House uses a blended interview technique, allowing us to find out more about you. We use the Success Profile framework and at interview we will use Success Profiles assessing the Behaviours listed in the advert, and Strengths.

Successful candidates from the assessment centre stage will be invited to a virtual interview, which will be conducted using Microsoft Teams. Please note: this interview will show as “Interview 2” in your Civil Service Jobs account.

The lead criteria to distinguish between tied candidates will be: Managing a Quality Service.

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

All offers will be made in merit order.

Our recruitment process is underpinned by the principle of recruitment based on fair and open competition with decisions made on the basis of merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.

Key Dates (dates are indicative only and could be subject to change)

• Closing date: 3rd March 2026
• 'Find Out More' Webinar: 24th February 2026 6.30pm - 7.30pm
• Sifting: w/c 2nd March 2026
• Assessment Centre in our Cardiff Office: 12th March 2026
• Interviews via Microsoft Teams: w/c 16th March 2026

Sponsorship

Companies House cannot offer Visa sponsorship to candidates through this campaign. Companies House holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify. Should you apply for this role and require sponsorship, your application may be rejected, and any provisional offers of employment withdrawn.

Security Clearance

Successful candidates must pass a Baseline Personnel Security Standard (BPSS) check before they can be appointed.

BPSS is an entry level security check. It uses the Police National Computer (PNC) to make sure a candidate has no convictions. The check returns evidence of any current criminal record and un-spent convictions under the Rehabilitation of Offenders Act 1974.

Successful candidates must meet the security requirements for Security Check (SC) before they can be appointed.

The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet the residency requirements will result in your security clearance application being rejected.

Further information on National Security Vetting

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Teodora Arnold
• Email : tarnold@companieshouse.gov.uk

Recruitment team

• Email : recruitmentch@companieshouse.gov.uk

Further information

We welcome applications in Welsh / Rydym yn croesawi ceisiadau yn y Gymraeg. Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission’s Recruitment Principles. In accordance with the Civil Service Commissioners’ Recruitment Principles, our recruitment and selection processes are underpinned by the requirement of appointment on the basis of merit by fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact infopoint@companieshouse.gov.uk in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commission .

info@csc.gov.uk

Civil Service Commission, Room G/8, 1 Horse Guards Road SW1A 2HQ