Apprentice Contact Centre Advisor

Qualification: Level 3 Customer Service Specialist
Length: 18 months (15 months apprenticeship and 3 months for assessment)
Location: Pitsea

Are you friendly, organised, and passionate about helping people? Start your career with us as a Customer Contact Advisor Apprentice and learn all about the Contact Centre regarding things like repairs, property maintenance and dealing with household related enquiries, such as Lease Holders and Shared Ownership.

Your Day‑to‑Day

• Dealing with routine enquiries from our Residents, predominantly regarding maintenance and repairs. Making it easy for residents to access the right services at the right time, ensuring a positive service outcome and timely resolution
• Handling routine enquiries from leaseholders, particularly around maintenance, and working closely with Neighbourhood Management and other colleagues to address issues efficiently and cost‑effectively
• Ensuring residents have access to the right services, correct service outcome and that resident queries/complaints are resolved, wherever possible, first time.

Is This You?

✔ A positive, proactive team player with great communication skills
✔ Organised, reliable, and eager to learn
✔ Confident using MS Office and willing to build new skills
✔ Passionate about delivering great customer service
✔ Holds Level 2 qualifications (e.g., 5 GCSEs or equivalent)

This is a fantastic opportunity to gain real experience, develop professionally, and make a meaningful impact in your community.

Start your journey with us and build a career you can be proud of.

About the Apprenticeship

As part of your 18-month apprenticeship, you’ll spend at least 20% of your time learning and developing, taking part in training sessions, workshops and regular 1:1 reviews. You’ll complete assignments and assessments linked to your day-to-day role, receive mentoring and support from experienced colleagues, and gain exposure to different teams across the organisation. Your programme will conclude with an endpoint assessment to achieve your qualification.

If you haven’t yet achieved Level 2 Functional Skills in Maths and English, don’t worry, we’ll support you to complete these too!

What We Offer You

• Support from our Academy and a dedicated mentor
• Hands-on experience
• Hybrid working options
• 30 days’ annual holiday plus bank holidays
• Two additional paid volunteering days each year
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• Up to 10% pension contribution

Are You Eligible? Read This First - Funding Eligibility Requirements!
To be eligible for this apprenticeship, you must:

- You’ll be 18 or older when the apprenticeship starts.
- Not be in full-time education at the start of the apprenticeship.
- You’ve lived in the UK, EEA, Switzerland, or Gibraltar for the last 3 years (you’ll need to show proof).
- You don’t already have a qualification at the same level or higher in this subject, or similar.
- Your residency status must remain valid for the entire duration of the apprenticeship.
- If you gained your qualifications outside the UK, we’ll need a ENIC translation (www.naric.org.uk).

Please read before applying:

• You must have the right to work in the UK; we are unable to provide visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications, so early applications are encouraged.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you.

If you have any questions about this role, please email Talent Specialist, Tanisha Johnson at tanisha.johnson@peabody.org.uk

In your application, please explain why you should be considered for this opportunity. If you’re shortlisted and meet the eligibility criteria, you’ll be invited to attend an in‑person assessment day at our Pitsea office on Wednesday 10th or Thursday 11th May 2026.

This is your chance to step inside our contact centre, see the role in action, listen in on live calls, hear directly from our trainer about the apprenticeship journey, and meet one of our apprentices from a previous cohort. It’s a great opportunity to really get a feel for the role, the team, and what your future with us could look like.