Apprentice Digital Product Manager

Job introduction

We are looking to recruit a Level 4 Apprentice Digital Product Manager. The successful candidate will develop the relevant skills and techniques of developing digital products through working within the Systems Improvement Programme.

As part of the team you will be supporting, and learning to eventually lead on, a range of activities designed to help the service to modernise the systems we use so that we can improve both the customer’s experience and improve things for staff too, all intended to align with the council’s Digital Customer Strategy.

You will learn to be responsible for managing parts of different digital product life cycles with the support of more senior members of the Systems Improvement Team. You will work collaboratively with other teams and engage with a full range of product stakeholders.

There will be many opportunities to contribute your own ideas, develop your own project management skills, and be a part of moving the service forward. You will help the team adapt their business processes to get the best out of new systems as they are implemented, and develop the monitoring needed to ensure we know what’s working and what needs renewed focus.

Within the role, you will work with various teams within Parking Services, City Infrastructure, supporting services and IT developers so the work will be varied and interesting.

The role will provide ample opportunities to develop all the elements required for success in obtaining your Level 4 Digital Product Manager qualification through the Apprenticeship Scheme.

For an informal discussion, please contact Marcus Wroot, Digital Product Manager Marcus.wroot@brihgotn-hove.gov.uk

If you would like to discuss eligibility please contact the Apprenticeship Team apprenticeships@brighton-hove.gov.uk

Interviews: w/c 11 August

Provisional Start Date: Oct 2025

About the role

We are the Systems Improvement Team within Parking Services at Brighton & Hove City Council. We are responsible for a range of projects intended to improve the online technology used to make parking work better for customers, and to make the service run more efficiently.

This apprenticeship training provider is Cambridge Spark who are responsible for supporting you with your learning and carrying out assessments. Delivery will be virtual with a blend of online workshops, study groups and 121 support from a tech expert mentor and a learning success coach. Your role will be linked to the knowledge, skills and behaviours in the apprenticeship standard and once you are competent in all these areas you will take an End Pont Assessment before successfully completing. You will receive support from a nominated mentor, throughout the duration of the apprenticeship.

The knowledge you will learn while doing the job includes product design and development, benefits realisation, communication to different stakeholders, problem solving methods, and approaches to planning and prioritising. The skills you will learn include the methodologies appropriate to developing digital products, defining user stories, and how to use various tools to manage products through their lifecycle. The behaviours you’ll learn include a professional approach to overcoming challenges, and maintaining a customer first approach to all your projects.

The full list of knowledge, skills and behaviours you’ll learn are included in the ‘Occupational Standard’ part of this page: [Digital product manager / Skills England].

You will also learn elements of AI that are incorporated into the delivery of this training.

While learning you will also gain invaluable experience in the workplace in applying and putting this learning in practice. You will build and develop relationships with colleagues, customers and other stakeholders, and work as part of a team that is dedicated to helping the service achieve its modernisation goals, bringing benefits to the organisation and to customers throughout Brighton & Hove.

As well as the job related experience and apprenticeship qualification, you will receive all the benefits and opportunities of being an employee of Brighton & Hove City Council, one of the City’s largest employers. As an Apprentice, you are eligible for an apprentice NUS discount card and can take advantage of the Catch the bus4work scheme and bus travel discounts with Brighton & Hove buses. See https://www.buses.co.uk/students

The duration of the apprenticeship will be up to 19 months.

NB. This may be amended should you have any applicable prior learning and your contract will end on successful completion of the apprenticeship

Hear what our other apprentices have to say by watching this video

Entry Requirements

Please see the Essential Criteria listed in the Person Specification section of the Job Description for the particular requirements of this role.

English and Maths Functional Skills - please see Job Description for further information.

Please note, if you are successful at interview your application will be shared with the training provider and an informal interview and assessments will take place with them to confirm eligibility prior to an offer being confirmed

Please list your qualifications in the application as this may affect eligibility.

Additional information

Your starting salary will be pro rata if the above position is part-time or term-time only.

In order to apply for an apprenticeship, you must have been ordinarily resident in the UK for at least the previous three years on the first day of the apprenticeship (or this includes EEA for UK or EEA Nationals with pre-settled or Settled Status) or have some other residency eligibility status. Please see Annex A of the latest employer funding rules: Apprenticeship funding rules - GOV.UK for a full list of residency categories and locations

If you are resident through a visa, leave to remain or other means please confirm type and that any expiry date covers the duration of the apprenticeship once it is due to start. Those on a student visa or non-UK/non EEA nationals who have been here in the last three years for other educational purposes may not be eligible. For further information regarding apprenticeship eligibility please see Annex A of the latest employer funding rules: Apprenticeship funding rules - GOV.UK.

Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.

As part of your application, you will need to complete your education and work history and provide answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here Shortlisting questions guidance as this gives important advice which will increase your chance of success in the shortlisting process.

Company information

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and How we create a fair and inclusive workplace.