Apprentice Infrastructure Engineer

Job summary

Start your tech career with purpose at HM Land Registry. As an Apprentice Infrastructure Engineer, you’ll be supported to grow your confidence and technical skills while working towards a Level 3 Diploma in ICT Professional Competence. For full details please refer to the attached Candidate Packs.

Job description

As an Apprentice Infrastructure Engineer, you’ll play an active part in supporting the technology that underpins our services. From day one, you’ll be immersed in real infrastructure work, developing your skills through hands‑on experience and structured learning. You’ll work alongside supportive colleagues in the Transformation & Technology directorate, gaining insight into how we maintain and improve our systems while learning a blend of traditional, agile and digital practices. This is an opportunity to grow your capability, contribute to meaningful work, and build a strong foundation for a future career in IT.

As an Apprentice Infrastructure Engineer, you will:

• Develop your skills and capability through ongoing training and learning opportunities provided as part of your apprenticeship.
• Work as part of a team to deliver high‑quality IT service support to users, meeting agreed Service Level Agreements.
• Support the delivery of new software and infrastructure by collaborating with technical teams.
• Troubleshoot IT software and hardware issues through effective analysis, problem‑solving and diagnosis.
• Contribute to forward‑planning activities, aligning your own workload with team delivery timescales.
• Ensure that all necessary documentation is accurate, complete and kept up to date.
• Share knowledge openly with colleagues within your team and across the wider organisation.

At HM Land Registry, we’re committed to helping you thrive. As an apprentice, you’ll be part of an inclusive organisation that values diverse perspectives and supports everyone to reach their potential. You will:

• Be part of a friendly, knowledgeable team invested in your development.
• Gain hands‑on experience across a wide range of IT services and technologies.
• Build a strong foundation for a long‑term career in digital and infrastructure roles.
• Contribute to meaningful work that supports the effective delivery of essential public services.
• Learn in an environment that values collaboration, curiosity and continuous improvement.

Person specification

To be successful in this role, you will need to demonstrate the following throughout the recruitment process.

Essential Technical Criteria

• 5 GCSE’s Grade 4 or Grade C and above including Maths, English and ICT or a Science or equivalent.

Essential Experience Criteria

• An understanding of the Apprenticeship appropriate standards and commitment to completing the apprenticeship
• Competent user of computer software packages including knowledge of MS Office and email
• Ability to think ahead, anticipate problems and use problem solving skills
• Able to work as part of a team or group to achieve a team goal or task
• Effective and easy to understand communication skills (written and verbal), in a variety of situations
• Motivation for learning, ability to recognise own learning needs and identify how to achieve them
• Ability to be practical, organise own work and prioritise tasks

Desirable Experience Criteria

• An understanding of good customer service
• Uses initiative and works with limited supervision but seeks advice when appropriate

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Working Together
• Delivering at Pace

Benefits

Alongside your salary of £26,811, HM Land Registry contributes £7,767 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

#WeAreHMLR

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.

We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

• We have integrity – we value honesty, trust and doing the right thing in the right way.
• We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.
• We are professional – we value and grow our knowledge and professional expertise.
• We give assurance – we guarantee our services and provide confidence to the property market.

https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.To apply for this role, please complete the application form in full and ensure you complete a personal statement. Your personal statement must not exceed 1,000 words and should clearly demonstrate how you meet the essential experience criteria outlined below.We encourage you to use specific examples and reflect on your skills, interests and experience. This will help us understand your potential and suitability for the apprenticeship.

• Please explain your exposure to and your current skill level in IT. Consider any learning/qualifications you have in IT; what things interest you in this field you wish to work?
• Please describe a time when you have been proactive in developing yourself/skills. Consider why you choose that development? What you did to develop? How have you benefited from the learning?
• Please can you describe a situation when you have worked in a team to achieve a common goal. Consider what qualities you brought to the team to help achieve the goal? What challenges you faced and how you dealt with them and what was the outcome of this?
• Please tell me about a time when you had to complete a large volume of work within a tight timescale. Consider how you motivated yourself? How you overcame any setbacks? How you prioritised the work?

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date.

The sift will take place shortly after the closing date. If successful at the shortlisting stage, you will be invited to attend a blended face-to-face interview, which will be held week commencing 9 March 2026. You will be asked to deliver a short presentation as part of the interview. Full details will be provided to those successful at sift to support your preparation.

The interview will assess the experience and behaviours listed in the attached Candidate Pack, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to the strength questions, and so we don’t advertise which strengths are being tested. The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working.

Candidates may refer to notes within their interview, but they should be used as a prompt only.

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.
If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

The Civil Service values honesty and integrity and expects all candidates to share these values. Please ensure all examples provided throughout the recruitment process are representative of your own experience. Any instances of plagiarism or other forms of cheating (including the improper use of artificial intelligence) will be investigated and, if proven, the application will be withdrawn.

We are unable to offer a Skilled Worker Visa for this role, you must have the RTW in the UK.

HMLR expect everyone to spend at least 60% of their working time in the office.

You can find more information on how we use your personal data on our website

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Sue Wright
• Email : hrresourcingteam2@landregistry.gov.uk

Recruitment team

• Email : hrresourcingteam2@landregistry.gov.uk

Further information

If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/

Attachments

Candidate Pack - Apprentice Infrastructure Engineer Opens in new window (pdf, 2112kB)