Area Housing Manager 8220 – East and EA - Sept 2026

Job Title: Area Housing Manager

Contract Type: Permanent

Salary: Starting from £57,094 to £63,032 per annum (London weighted)

Grade: 10

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Reporting Office: West Ham Lane Stratford

Closing Date: 9th October 2026

Interview Dates: Interview dates yet to be confirmed

Please click here for the role profile - Area Housing Manager NV.docx

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.

Join our Housing Management Team at L&Q:

Would you like to join our revamped Housing Management Division as an Area Housing Manager and deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference.

If this sounds like you, we would love for you to apply!

Your impact in the role:

In this role you will ensure the delivery of a responsive, efficient, customer focused and agile tenancy management and tenancy verification services to mixed tenure customers and prospective customers through effective leadership and management of resources. Representing and championing the Trust and its values whilst contributing the financial strength and customer experience.

The successful candidate will be solution focused and will act as a champion of service improvement and Customer Service. You will demonstrate strong leadership skills and ideally have experience of growing and developing a team. You will possess a track record in innovative service development, business planning skills and developing operational excellence.

You will have a comprehensive understanding of tenancy and estate management including all aspects of anti-social behaviour and vulnerability.

What you'll bring:

• Housing sector experience and knowledge on all aspects of Tenancy Management and Leasehold management including but not limited to Anti-Social behaviour, Service Charges, New Build developments, Vulnerable Residents and Safeguarding
• Having the ability to lead and motivate a team to deliver a high quality, effective customer focused service in a demanding, public facing environment is essential to this role
• Exceptional stakeholder management skills with the ability to build and maintain strong working relationships
• Innovative, solution focused with excellent organisational and reporting skills
• Excellent verbal and written communication
• Excellent time management skills and the ability to juggle multiple priorities
• Project Management skills are desirable

Key responsibilities include:

• Working collaboratively with internal and external colleagues and teams to ensure an effective, efficient and customer focused delivery of all aspects of Tenancy and Leasehold Management, including ASB and Vulnerability
• To develop, maintain and influence relationships with key stakeholders and partners, promoting and representing L&Q at meetings/ events to the highest standards
• Prepare, manage, and control budgets for activities managed whilst having regard for financial strength at all times.
• Managing and leading a relatively new team to deliver on performance and achieve customer excellence.
• Providing coaching, mentoring and ongoing training and support to front line colleagues
• Ideally hold CIH Level 4 or willing to work towards this.

DB

For this post the successful candidate will need to apply for or be in possession of an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!