Area Property Operations Manager

Job summary

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

The Chief Operating Officer Group works closely with the Home Office’s policy and operational commands to enable us together to deliver the department’s priorities.

The group is comprised of different teams and professional functions, including Commercial, Finance, People, Portfolio and Project Delivery, Security, Estates and Information and Digital, Data and Technology.

This is a high‑profile, fast‑paced operational role within a complex and diverse estate. Home Office Property Services (HOPS) provides expert facilities management (FM), property support and technical assurance across a wide range of operational environments, including offices, ports, airports, and secure facilities.

Area Property Operations Managers (APOMs) ensure the safe, compliant and effective operation of our estate through excellent supplier management, strong customer engagement, and high‑quality FM oversight. Working closely with internal clients, FM suppliers and technical teams, APOMs help deliver accommodation that enables the Home Office to function safely and effectively.

FM within government is a highly interdependent environment involving customers, suppliers, end users and specialist teams. The role requires resilience, sound judgement, technical understanding, and the ability to deliver at pace.

APOMs operate within the Regional Property Operations structure and may see their portfolio evolve over time to meet business demand, offering excellent development opportunities across the government estate.

Job description

APOMs are responsible for day‑to‑day contract delivery across a portfolio of properties, ensuring statutory compliance, safe environments, and high‑quality FM services. This includes regular assurance, supplier performance monitoring, customer engagement, budget oversight, and leadership of FM delivery.

You will use CAFM systems, digital property tools, MI reporting and on‑site inspections to assure performance, identify risks, validate delivery, and drive continuous improvement. You will also act as the first point of contact for internal customers, providing professional FM advice and ensuring that the supplier meets contractual and operational requirements.

Key Responsibilities

• Manage day‑to‑day FM delivery across a regional portfolio, using CAFM data, MI, site inspections and supplier engagement to assure performance, quality and statutory compliance.
• Assure statutory, mandatory and contractual compliance, identifying risks and ensuring timely mitigation, escalation and closure of actions.
• Provide effective supplier and contract management, including performance scrutiny, issue resolution, EWNs/variations and value‑for‑money challenge.
• Act as the primary FM contact for customers, building strong relationships and ensuring services align with operational and strategic needs.
• Lead safety, assurance and audit activity, ensuring health & safety obligations and departmental standards are consistently met.
• Oversee FM‑related budgets, forecasting spends, challenging supplier costs and embedding value for money in decision‑making.
• Maintain insight into assets and building systems, using evidence to support operational decisions and continuous improvement.
• Provide leadership and support to Property Operations Managers and contribute to wider HOPS, sustainability and improvement initiatives.

Working Pattern

• This role is available on a full-time basis with the option of compressed hours working.

Travel Requirements

A full UK driving licence is required. This role involves regular travel (typically once or twice per week) across a regional portfolio. Some overnight stays may be required.

Person specification

Essential criteria

Candidates must demonstrate:

• Significant experience in facilities management or property operations, including statutory maintenance, compliance and health & safety.
• Proven ability to manage FM suppliers and assure performance within an output‑based, multi‑site environment.
• Strong stakeholder management skills, with experience managing complex customer relationships and competing priorities.
• Experience using CAFM and digital property systems to manage work orders, compliance data, audits and MI reporting.
• Sound technical understanding of building systems and the ability to interpret compliance and safety information effectively.
• Financial awareness, including budget oversight, cost challenge and delivering value for money.

Desirable criteria

• Experience delivering FM‑related projects, minor works or capital programmes.
• Experience working within regulated, security‑sensitive or operational environments.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Seeing the Big Picture
• Managing a Quality Service
• Communicating and Influencing

We only ask for evidence of these behaviours on your application form:

• Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

• Customer Focus
• Application of Knowledge and Expertise

Benefits

In addition to your salary, a career with the Home Office offers a range of benefits, including:

A Civil Service pension with an employer contribution of 28.97%.

• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.
• See more of our benefits on our careers website.
• Sign-up on our website to receive emails with information about careers at the Home Office

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.

Application – 18th June 2026

As part of the application process, you will be asked to complete:

• CV
• Personal Statement (maximum 1000 words)
• Behaviour Statement (250 words) assessing lead behaviour ‘Making Effective Decisions’

Your CV should consist of your career history, qualifications and skills/experience, including any key achievements in each role. Your CV will be scored against the experience required for the role as noted within the essential criteria.

The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.

For guidance and information on how to construct your application (CV and Personal Statement), you are encouraged to visit Civil Service Careers website.

Sift – week commencing 22nd June 2026

The sift will be held on the CV and personal statement.

Should a high volume of applications be received, an initial sift will be conducted on the Personal Statement. Candidates who pass the initial sift will then be progressed to a full sift that will consist of the CV and the Behaviour Making Effective Decisions.

Interview – week commencing 13th July 2026

If you are successful at sift stage, you will be invited to an interview that will be Behaviours (as listed in the job advert) and Technical Skills based questions.

The interview will take place on MS Teams.

For guidance on the Technical skills, please refer to the Government Property Profession Framework. Success Profiles: Technical - GOV.UK.

For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.

Problems during the application process

If you experience problems accessing this advert, or you think you’ve made a mistake on an initial application, please contact hocandidates.grs@cabinetoffice.gov.uk, including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.

Do not create or attempt to submit another application, online test or use a different Civil Service Jobs account to proceed as this would be in violation of the candidate declaration.

Location Preferences

You can select up to threelocations in order of preference. Please ensure that these are locations you are prepared to travel to. If you are offered a role at one of your preferred locations and you decline, your application will be withdrawn.

Reserve List

A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.

Reserve lists will be held for each location. Candidates will be appointed in merit order by location.

Breaking Tied Scores

The behaviours, and strengths have been ranked in order of importance to enable us to differentiate between candidates with tied interview scores.

Standards

All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.

Additional Security Checks

As well as successfully obtaining UK Security Vetting clearance, candidates will be subject to a range of additional checks. The range of checks carried out will depend on whether you are a current Home Office employee, existing civil servant or an external new entrant as well as the role requirements. The level of Criminal Record Check required for this role is Basic. Further details are included in the Notes to Candidates.

Further information

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.

If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs

• Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Home Office Resourcing Centre – Corporate Enablers
• Email : HORCCampaignTeamCorporateEnablers@homeoffice.gov.uk
• Telephone : Home Office Resourcing Centre – Corporate Enablers

Recruitment team

• Email : HOrecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel that your application has not been treated in accordance with the Civil Service Recruitment Principles. and you wish to make a complaint, then contact the Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

Attachments

Candidate_Information_v17_April_2026 Opens in new window (pdf, 207kB)2025-11-17 Pre-employment Checking - Document Requirements (V17) Opens in new window (pdf, 231kB)