ASC Income Coordinator

ASC Income Co-ordinator

Salary: Band: 6, £28,239 - £32,061

37 hours per week

Portsmouth City Council is committed to safeguarding and promoting the welfare of 'adults at risk' and expects all staff and volunteers to share this commitment.

Are you looking for a varied and rewarding role where you can use your excellent customer service skills to support a busy team?

What is the role?

Within this role you will provide technical, financial and specifically skilled administrative support to the Adult Social Care Income team whilst ensuring financial process run smoothly. As well as managing regular administrative tasks such as handling/responding to customer queries either verbally or in writing, you will also carry out several billing tasks including taking payments over the phone, raising disputes and applying payments and credits to client accounts.

You will reconcile clients' accounts to ensure clients and/or their representatives understand the client charges raised and ensure ASC invoices are accurate each month, You will need a strong attention to detail as you will be taking queries and booking appointments in relation to financial assessments, processing incoming and outgoing mail, maintaining electronic and paper records and files and typing and sending letters.

This role will be solely based at the Civic Offices 5 days per week while you learn and develop the skills required. Once you’re fully competent in all aspects of the role, the option of hybrid working could be explored — balancing flexibility with the needs of the service.

Who is the person?

With excellent customer service skills and experience of working in a finance environment, you will have a high standard of literacy and numeracy as well as an understanding of the Care Act 2014 and Mental Capacity Act 2005. With working experience of office procedures and strong IT skills, you will have a strong attention to detail, good analytical skills, a flexible approach to work and the ability to work on your own initiative and plan and prioritise your work. In addition, you will have excellent written communication skills, including letter writing and note taking and a solid understanding of GDPR and how to work within this legislation.

Please read the job profile for the full details of this role as well as for more details you are to demonstrate in your application in the 'who is the person' part of the profile.

About Portsmouth City Council

What we can offer you:

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: Careers Portal - Find jobs with Portsmouth City Council

Application process:

Please read the full job profilefor further details on the post to ensure your application matches the requirements of the role stated in the who is the person.

When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points in the profile with the use of examples from your experience. This is important, or you are likely not to be shortlisted.

We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found atEquality, diversity and inclusion - Careers portal. We are committed to offering an interview to all those candidates that qualify under one of our commitments and meet the minimum criteria, however for roles that receive a large number of applications, this is not always possible, and we will select the candidates that best meet the minimum criteria.

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go into spam/junk folders.

Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk. or call the recruitment team on 023 92 616800.