Assistant HR Officer

Job Title: Assistant HR Officer
Starting Salary: £27,694 opportunity to progress to £31,022 pa (pro-rata for part-time)
Hours: 34.0
Location: Stevenage/Hybrid
Contract Type: Permanent
Directorate: Resources

About the team

Whilst the primary focus of the Team is the administration of the Teachers’ Pensions scheme, the Team also acts as the initial point of contact for technical queries on the other pension schemes available to HCC staff.

The world of pensions is a constantly changing one and is increasingly technical in nature. Members of the Team need to be familiar with the increasingly complex frameworks pensions operate within.

Employees are understandably sensitive and often anxious around the administration of their pension schemes. The Team plays a valuable role in re-assuring those employees of the processes involved and the choices available to them.

About the role

Whilst some knowledge of Teachers’ Pensions Regulations would be advantageous, attention to detail and a thorough approach to managing casework are key requirements of the post.

Pension schemes operate within a statutory framework and the postholder will need to be able to demonstrate the ability to follow procedural documents.

The postholder will need to work to investigate and resolve instances where members, employers or the Scheme administrators have raised concerns and communicate the steps taken to reach resolution.

The ability to clearly set out options available to members whilst recognising the difference between ‘guidance’ and ‘advice’ is an important aspect of the role.

This is a hybrid working role with the postholder mainly working from home with a requirement that the member of staff be available to attend meetings etc one day a week in the Stevenage office.

About you

Essential:

• Attention to detail.
• Ability to follow procedures accurately.
• Good numeracy skills
• Ability to explain potentially complex issues to members along with the implications of the decisions they make.

Desirable:

• An understanding of occupational pension schemes
• Familiarity with Teachers’ Pay & Conditions
• Familiarity with Office applications including Word, Excel and Teams.

Pensions can be an intimidating subject for members unfamiliar with their options and entitlements under the Scheme.

Colleagues who have been provided with re-assurance and clarification on their pension entitlements will often express their gratitude for the help and support provided as they approach retirement or when starting in a new role and needing to understand the implications of complex and important decisions making the role a rewarding one.

This job role is within the Business Support Services, level BUS7 job profile. Please locate this via

Job profiles: Business support services

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

To hear more about this opportunity please contact Rachel Campbell,
T: 01992 555000 (25000) E: rachel.campbell@hertfordshire.gov.uk or

Hugh.Ellis@hertfordshire.gov.uk

Work Phone Number

01992555825

Extension Number

01992 555825

Mobile Phone Number

07731448299

for an informal discussion about the role.

Interview Date: w/c 1st September 2025

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.