Assistant Noise Officer

Why Southwark?

At Southwark Council, our values shape everything we do. We treat residents as valued members of our own family, work openly and honestly, spend public money responsibly and stand firmly against all forms of discrimination and racism. We are committed to making Southwark a place to be proud of and to building fairer, more equal communities.

We are looking for a dedicated and compassionate Resident Service Officer to support residents living in temporary accommodation and help them progress towards safe, stable, long-term housing.

Southwark Council is looking for an Assistant Noise Officer to join our busy Noise & Nuisance team, helping to protect communities from noise disturbance and other environmental nuisances.

This is a frontline, public-facing role where no two shifts are the same. You’ll work alongside experienced Noise Enforcement Officers, responding to complaints across the borough and supporting enforcement action during peak periods, including nights and weekends.

What You'll Be Doing

About Southwark:

Southwark is a large, ambitious and progressive council with a ‘can do’ attitude and enviable reputation. As a council, we are successful, passionate and forward-thinking. We are committed to our ‘Fairer Futures for All’ promise which ensures that our residents and businesses are central to everything we do.

Southwark has a varied mix of cultural communities, where over 120 languages are spoken in Southwark. We have all the challenges you'd find in any inner city area.

Southwark Council is a Equal Opportunity Employer.

The Role

Working with a team of Noise Enforcement Officers, you will be contributing to Southwark Council's, aim to reduce noise within the Borough.

You’ll be the main point of contact, for receiving calls from the Contact Centre regarding noise complaints. As part of the role, you will be prioritising jobs to officer, dealing with investigation and identifying risks for each compliant. In addition you will be, managing cases loads, advising officers, where possible, solutions including, problem solving, report writing and further investigations.

You will be required, as part of the service delivery, to participate in a 36 hour week rolling shift pattern. This will involve working: nights and weekends. There are additional payments including in this contract.

Key responsibilities

• Respond promptly to noise and nuisance complaints, including attending sites during evenings, nights and weekends.
• Support Noise Enforcement Officers in investigating statutory nuisance complaints, including gathering evidence, making observations and taking measurements where required.
• Assist with enforcement action, including issuing warnings and supporting the preparation of notices under the Environmental Protection Act 1990.
• Provide clear advice and information to residents, businesses and partner agencies, managing expectations and explaining next steps.
• Maintain accurate written and electronic records using council systems.
• Carry out dynamic risk assessments on site and escalate safety concerns appropriately.
• Operate council vehicles safely and responsibly.

Applicants must hold a full driving licence which is valid to drive within the UK and access to a motor car for use at work.

If you have any question, please call Martin Talbot; 0207 525 2450 or martin.talbot@southwark.gov.uk

What We're Looking For

You’ll be a confident communicator with the ability to deal sensitively with people from a wide range of backgrounds, often in stressful or confrontational situations. You’ll be observant, resilient and able to adapt your approach based on people’s behaviour and needs.

You’ll also need:

• Strong written communication skills, with the ability to produce clear, concise letters and emails.
• Good working knowledge of Microsoft Word, Excel, Outlook and the internet.
• Awareness of equality, diversity and inclusion principles.
• An understanding of community safety and socio-economic issues affecting local residents.
• The ability to identify hazards and assess risk in public and workplace environments.

Additional Information

Advert Closing Date: 25/02/2026

Shortlisting Date: tbc

Interview date: tbc

This is a fixed term post for 18 months.

At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities.

Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care.
• If you consider yourself to be disabled or if you have a long-term health condition.

Benefits

Working for Southwark Council – Southwark

This role involves working out of hours and weekends.

20% SHIFT ALLOWANCE

PLUS ESSENTIAL CAR USER

Post holder will need to hold a valid UK Driving Licence and a vehicle to use.

Attachments

• Click here to view the Job description and Person specification