Assistant Team Manager - Single Point of Access (Childrens)

37 hours per week

Are you a registered Experienced Social Worker with a Social Worker Degree or equivalent qualification looking to take the next step into management? Do you have a passion for safeguarding children, making sound decisions, and leading professionals to achieve the best outcomes for children and families?

We're looking for an enthusiastic and motivated Assistant Team Manager to join our Children's Single Point of Access (SPOA) team.

The Children's Single Point of Access (SPOA) is the first point of contact for requests for information, advice and assistance relating to children and families, as well as concerns regarding the safety and wellbeing of children and young people. The team brings together professionals from a range of partner agencies to facilitate effective information sharing, enabling timely and informed decision-making that safeguards children and supports families.

Working within a multi-agency environment, SPOA receives and processes contacts and referrals, gathering information from partner organisations to create a holistic picture of a child's circumstances and ensure that the right support is provided at the right time. The service is committed to promoting the wellbeing of children and young people through collaborative working and informed decision-making.

As an Assistant Team Manager within SPOA, you will support the Team Manager in the day-to-day management of a busy and dynamic service. You will play a key role in overseeing referral and safeguarding decision-making, supervising staff, ensuring statutory responsibilities are met, and supporting the delivery of high-quality services for children and families.

As an Assistant Team Manager, you will:

• Manage and oversee incoming referrals, requests for information, advice and assistance, and safeguarding concerns.
• Make timely decisions regarding the Local Authority's response to referrals and determine the most appropriate pathway for support and intervention.
• Supervise, support and develop social workers and other multi-agency professionals within the team.
• Allocate and review cases, ensuring assessments and interventions are completed within statutory timescales.
• Provide professional advice and guidance on safeguarding, risk assessment and social work practice.
• Attend and contribute to Strategy Discussions, Strategy Meetings and other multi-agency forums.
• Ensure compliance with relevant legislation, policies and safeguarding procedures.
• Support recruitment, performance management, supervision and the professional development of staff.
• Promote effective partnership working with colleagues across Social Care, Education, Housing, Police, Health and other agencies.
• Deputise for the Team Manager when required.

You will also have:

• A degree or equivalent qualification in Social Work and registration with Social Care Wales.
• Knowledge of relevant legislation, including the Social Services and Well-being (Wales) Act 2014, safeguarding legislation and associated guidance.
• Strong knowledge of Children's Services, including duties relating to information, advice and assistance and safeguarding responsibilities under Welsh legislation.
• Experience of supervising, supporting or mentoring staff, students or volunteers.
• The ability to make confident decisions, manage competing priorities and work effectively under pressure.
• Excellent communication, partnership-working and leadership skills.
• Experience of working within a multi-agency environment and contributing to positive outcomes for children and families.

About Wrexham County Borough Council

Wrexham County Borough Council is a unitary Council which delivers a wide range of services aimed at improving the lives of Wrexham residents and surrounding communities. The council is an inclusive employer with a workforce of around 5,500, offering diverse roles, training and development and rewarding career opportunities.

As a Disability Confident Committed Employer, the council ensures accessible recruitment and support for disabled employees including offering a guaranteed interview (where essential person specification items are met). Additionally, veterans will receive guaranteed interviews under the Armed Forces Covenant if eligibility criteria are met.

Employee benefits include:

• Membership in the Local Government Pension Scheme
• Flexible working arrangements
• Generous annual leave up to 32 days
• Family-friendly policies supporting caring and family commitments
• Work-life balance and flexi time (dependent on role)
• Discounted leisure membership
• Access to Wrexham Reward Scheme with discounts off leading retailers nationally and locally
• Health and well-being resources, including an employee assistance programme, counselling and health and wellbeing events and campaigns