Associate Delivery Manager

Job summary

We are MHCLG

Build your digital career with us in Manchester - Technology has an important role to play in how government delivers services and supports communities. As part of our Digital, Data and Information Directorate, you’ll have the opportunity to help teams turn ideas into digital services that make a real difference to people’s lives.

Based in Manchester, you’ll join a multidisciplinary digital team and work alongside experienced delivery managers, developers, designers, user researchers and other specialists. You’ll help bring people together around a shared goal, support teams to work effectively and help turn plans into outcomes for users.

Our work supports a wide range of people, from citizens and Local Authority colleagues to people working across MHCLG. From large-scale grant programmes and data and analytics to refugee resettlement, the services we support contribute to some of the department’s most important work.

As the department’s central digital function, we provide the technology, platforms and infrastructure that enable teams across MHCLG to deliver their work. You’ll work with colleagues from different backgrounds and areas of expertise, gaining practical experience while developing your delivery management skills and building your career in digital.

About the role

As an Associate Delivery Manager, you’ll help teams turn ideas and plans into working digital services. You’ll work alongside an experienced Delivery Manager or Senior Delivery Manager, learning how to create the conditions for a team to work effectively, manage competing priorities and overcome challenges that could affect delivery.

You’ll play an important role in bringing people together, making progress visible and helping teams continuously improve. Through practical experience, coaching, mentoring and working alongside experienced delivery professionals, you’ll build the skills and confidence to take on increasing responsibility as your career develops.

The role provides an entry route into the delivery management profession and gives you the opportunity to learn from a supportive delivery community while contributing to work that has a clear purpose and impact.

Find out more about our Digital teams and what they are working on through our MHCLG Digital blog. Our newly published Principles of Delivery are particularly relevant to this role.

Please note that MHCLG does not offer visa sponsorship. Applicants will need a valid visa that allows them to work in the UK for the duration of their employment.

Job description

As an Associate Delivery Manager, you’ll:

• Support delivery: Work as part of a multidisciplinary team, helping to coordinate delivery activities and keep priorities, progress, risks and dependencies visible.
• Help teams work effectively: Support agile ways of working, facilitate team ceremonies and use agile tools and techniques to help teams manage their work and priorities.
• Help solve problems: Work with the team to identify and overcome issues that could affect delivery, escalating where appropriate.
• Bring people together: Help teams communicate clearly with stakeholders and users, encourage inclusive collaboration and create an environment where people can work effectively together.
• Learn and develop: Work alongside experienced Delivery Managers and Senior Delivery Managers, using coaching, mentoring, training and feedback to build your skills and take on increasing responsibility.

Person specification

We’re looking for people who are interested in building a career in agile delivery management and who are motivated by helping teams work together to achieve meaningful outcomes. You may have worked in an agile software team before, or be a people-focused project manager with transferrable skills, or simply have helped people work together to achieve a difficult outcome.

As an Associate Delivery Manager, you’ll have:

• An interest in digital delivery and agile ways of working, with a willingness to learn and develop your delivery management skills.
• A practical approach to problem solving, including the ability to identify issues, work with others to find solutions and escalate when appropriate.
• Clear and effective communication skills, with the ability to explain information and ideas in a way that works for different audiences, including technical and non-technical colleagues.
• A collaborative approach to working, with an understanding of the importance of positive team relationships, inclusion and creating an environment where people can work effectively together.
• A willingness to learn and take responsibility, using guidance, coaching and feedback to build your skills, confidence and capability over time.

Benefits

Alongside your salary of £37,623, Ministry of Housing, Communities and Local Government contributes £10,899 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).At MHCLG we offer many benefits that range from tailored career pathways and flexible working to MyLifestyle Childcare Voucher and Cycle to Work Schemes. For more information, please click here.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Application and Selection
The application process will be split into 2 stages, testing the following Success Profiles:

Ability , Behaviours , Experience , Technical

Please ensure your CV does not contain any personally identifiable information.

Note: We do not consider direct CV applications. All applications must be submitted via the provided application link.

Stage 1: Sift (CV)

Experience: Your CV will be assessed against the criteria in the job description and person specification.

Most of our campaigns utilise multiple assessors and so it is possible that each of your answers would be viewed by different assessors.

In the event that we receive a large number of applications, we may conduct an initial sift using the lead sift questions listed in the advert. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to interview.

Lead sift questions:

Experience: Tell us about a time when you brought together people with different perspectives, roles or priorities to work towards a shared outcome. (250 words)

Experience: Tell us about a time when you identified a problem or risk that was affecting delivery of a project or service, and how you helped a team overcome it. (250 words)

Stage 2: Interview

• Behaviours: Working Together, Changing and Improving, Delivering at Pace, Developing Self and Others.
• Ability: Candidates will be asked to undertake a team challenge and technical exercise during the interview process, further details will be provided on invitation to interview.
• Technical: Technical questions will be based around the essential skills and criteria as listed in the job description.

If there are a large number of high scoring applicants we may need to introduce a 15 minute remote interview prior to the assessment centre taking place. If that is the case the success profiles tested will be:

• Technical: Technical questions will be based around the essential skills and criteria as listed in the job description.
• Behaviours: Working Together

Sift and Interview Dates

Sifting is envisaged to take place the week commencing 12th October 2026.

Interviews will be held in November in Manchester and will be in person. Further details will be provided on invitation to interview.

How We Recruit

Find out everything you need to know before applying here..

• Applying

• Sifting

• Interview

• Interview Results & Feedback

• Reserve List

• Near Miss

• Civil Service Grades

• We are a DCS, RIS & GPTWV employer

• Reasonable Adjustments

Human

How to Apply

What you need to know before applying.

You must review the following information from the MHCLG Career's Site before submitting your application. This step is essential to ensure your eligibility for the role and that your application is completed correctly.

• Security Clearance Requirements

• Civil Service Nationality Requirements

• Right to Work

• Artificial Intelligence

• Civil Service Code and Recruitment Principles

• CV Declaration

• Sponsorships

• Salary and Grade

• Existing Civil Servants

• Conflict of Interest

• Location and Flexible Working

• Fixed Term Contracts

• Internal Fraud Database - Internal Fraud Register

• Appeals and Complaints

• Conflict of Interest

Security Clearance Requirements

National Office:

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Digital Data Jobs
• Email : Digitaldatajobs@communities.gov.uk

Recruitment team

• Email : Digitaldatajobs@communities.gov.uk

Further information

If you are unsure about any part of the process or require additional information about the post to enable you to progress your application, you should speak to the Resourcing team - Recruitment@communities.gov.uk. Candidates can appeal at any stage of the recruitment process if they believe there has been:

a procedural irregularity

an infringement of the Civil Service equal opportunities policy

exceptional circumstances which were not notified to the interview panel which might have affected performance on the day.

It is important to note that these are appeals about the process not the decision. In the first instance, an appeal should be directed to the MHCLG Resourcing Hub at Recruitment@communities.gov.uk.

If the MHCLG Resourcing Hub is unable to satisfactorily resolve your complaint, you may contact put your complaint in writing to the Civil Service Commission, Room G8,1 Horse Guards Road, London, SW1A 2HQ or by email to: info@csc.gov.uk