Benefits Officer

External candidates applying for this role must be a Rochdale Resident who lives within the municipal boundaries of the Borough of Rochdale (i.e where the household pays council tax to Rochdale Borough Council).

Are you analytical, empathetic, and looking for a rewarding role where you can make a real difference to your local community?

We are seeking a structured and detail-oriented Blue Badge Assessment Officer to join our Benefits Team. In this vital role, you will perform desk-based assessments to determine eligibility for the Blue Badge scheme, helping citizens with mobility issues and non-visible disabilities maintain their independence.

No previous Blue Badge experience? No problem. We pride ourselves on offering comprehensive, high-quality training and ongoing mentorship to ensure you are fully confident and supported from day one.

What You Will Do (Key Responsibilities):

Conduct Desk-Based Assessments: Review written applications, digital forms, and medical evidence (such as consultant reports, prescriptions, and mobility detail) against strict national guidelines.

Verify Information: Cross-check internal local authority databases and social care records to build an accurate picture of an applicant's needs.

Manage Communications: Contact applicants or medical professionals via telephone or email when further clarity or additional supporting evidence is required.

Accurate Record Keeping: Input assessment data and outcomes clearly into our administrative software systems.

Identify Complex Cases: recognize when a clear decision cannot be made from a desk-review alone, referring complex cases onward to an Expert Medical Assessor.

What We Are Looking For (Skills & Experience):

Strong Analytical Skills: An ability to interpret complex information, medical documents, and legislation objectively.

Excellent Communication: A polite, empathetic, and professional phone manner, alongside clear written communication skills.

Great IT Literacy: Comfort using databases, administrative systems, and standard Microsoft Office tools.

Attention to Detail: High accuracy in data entry and written documentation.

Fair and Non-Judgmental: A commitment to equality, ensuring every application is assessed fairly without bias.

To apply please demonstrate how you meet the 7 essential requirements of the attached person specification. We suggest that when completing your application form, you use the person specification criteria as headings then give a specific example.

In accordance with Section 7 of the Immigration Act 2016 this post requires the ability to converse at ease with the members of the public and provide advice in accurate spoken English.

Unfortunately, we are unable to offer a sponsorship for this role

Supporting Documents