Bereavement Services Officer

We are recruiting a Bereavement Services Officerat Caerphilly County Borough Council.

Working hours: 37
Contract Type: Full Time, Permanent
Location: Bargoed House

Team: Green Spaces and Transport Services

This position offers an excellent opportunity to become part of our team and provide support across the organization.

We pay an attractive salary of £39,152 - £41,771 and offer access to training and development opportunities.

An opportunity has arisen for a dedicated and empathetic professional to lead the delivery of services across the Council’s cemeteries, war memorials, and allotments. This key role involves ensuring all interments are conducted with dignity and in full compliance with statutory and Council requirements.

The successful candidate will oversee operational management, stakeholder engagement, and team leadership, while driving service improvements and maintaining high standards. Based at Bargoed House, the post requires excellent communication, legal awareness, and a commitment to compassionate service delivery.

The successful candidate will work closely with funeral directors, contractors, allotment federations/groups and the public. If you’re ready to make a meaningful impact during sensitive times, we’d love to hear from you.

For the role, we ask that you have:

• A relevant Level 4 qualification on the Credit and Qualifications Framework for Wales.
• A high degree of sensitivity, compassion and empathy is required when working with the public during their most vulnerable times of grief and an extensive legal knowledge of the bereavement process.
• Experience of planning and management of assets within cemeteries, such as memorials, benches and chapels.
• Full UK Category B (Cars) driving licence to drive a Council vehicle.

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We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.

To view the Job Description and Person Specification please select the relevant attachment from the attachments list

After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Sian Jones / Michael Headington on 01443 811457 or email bereavementservices@caerphilly.gov.uk.

Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.

We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.

If you have any difficulty applying online, please contact webrecruitment@caerphilly.gov.uk for further information.