Border Health Executive Officer

Job summary

The main functions of the Border Health unit:

1. The units primary functions are to carry out risk assessments for all health protection related incidents at Heathrow Airport as well as providing Medical Inspector services to Border Force under the Immigration Act 1971. Primarily, this is to provide advice to Border Force on the health status of migrants as to whether they meet the rules for admission to the UK. The major areas for advice are infectious diseases and mental health. Additionally, there is a requirement to advise Border Force on the cost of medical or surgical procedures for those who are seeking to enter the UK for treatment.

2. To provide first line help desk support for the overseas TB pre-entry screening programme.

3. To provide a national Medical Inspection telephone service to all ports in the UK.

4. To provide medical officer services under the Public Health (Aircraft) Regulations 1979.

• The post holder works on a 24/7, 365-day rota consisting of 12-hour shifts. The post holder is required to have a positive attitude, pleasant telephone manner, and a friendly positive demeanour and would be willing to accept any reasonable requests to change duties in order to cover sickness absence, emergency and annual leave. They should be able to remain calm and diligent under pressure.
• To assist the Operations Manager and the Medical team in providing support for all operational aspects of the Health Control Unit.
• To be the first point of contact for all queries at the Health Control Unit and to ensure that information is appropriately cascaded to the relevant team.
• To use own initiative, with limited supervision, on all aspects of administrative duties. This necessitates a thorough understanding of the role and good working knowledge of the medical procedures carried out under the Immigration Act 1971 and the relevant essential follow up procedures involving notifications to local Public Health Centres.

Job description

• To maintain direct daily contact with duty Medical Officers in order to support them in their duties.
• Administer the Medical Inspection national telephone service and pass on the information to the appropriate leads.
• To provide a follow up for incomplete entrant data records to ensure that accurate addresses,
• Screening of incoming telephone calls and triage to appropriate people/areas.
• Assist with the monitoring of the pre-entry screening programme generic mailbox, liaising with unit staff to obtain relevant information, and sending responses to queries in a timely manner as directed in response to queries as appropriate
• To cope with varied situations and pressures using tact, diplomacy and understanding with a clear understanding of data protection and client confidentiality
• To provide a high standard of secretarial/administrative support to the Border Health team. This will include word-processing, typing, drafting letters on routine and others matters, memos, e-mails, agendas for meetings. Attending meetings for the purpose of minute taking.
• To assist Border Health team members as necessary in coordinating meeting schedules, booking courses, organising venues, hospitality etc.
• To be pro-active and participate as a full member of the team contributing to ideas and team events as appropriate.
• To maintain upkeep of office area such as storage of files and paperwork, office equipment and to order, monitor, maintain and update and check stationery, that the printer and fax machine always has paper and to refill when empty.
• To order consumables using the Money and People Services (MaPS) system as required for Border Health and check correct delivery of such items and receipt goods received.
• To resolve problems and discrepancies with external orders and goods. This includes locating incorrectly delivered items, arranging for collection, and delivery of correct item.
• To report Estate faults to the Heathrow Airport helpdesk and to ensure that outstanding faults are resolved as quickly as possible and there is no disruption to service delivery
• To use the MaPS system to process expenses claims for Border Health Team.
• Ensure confidentiality and conformity to the requirements of the Data Protection Act in collaboration with the designated Caldicott Guardian, Data Protection Officer and Security Information Officer.

Please note this list is not exhaustive.

Person specification

Essential role criteria (including qualifications, licenses and registrations):

• High standards of literacy in English (spelling, grammar, written style)
• GCSES or NVQ level 2 in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
• Wide experience in working with the general public, including those of other cultures.
• Proficient IT skills, specifically in the use of MS Word, Excel, PowerPoint and Outlook
• Clear communicator with good writing, data entry and telephone skills ensuring accuracy
• Ability to work effectively as part of a team
• Good interpersonal skills
• Ability to deal with problems in a calm, efficient and timely manner
• Problem solving skills
• An understanding of and commitment to equality of opportunity and good working relationship

Desirable role criteria:

• Previous work experience in a Health Control or similar environment
• Confidence to effectively liaise with and provide input at meetings with relevant stakeholders partners and other Airport based business partners
• Understanding of Data Protection Legislation
• Numerate and financial knowledge

Location

This role is an office based role at Heathrow Airport. Our core HQ offices are modern and newly
refurbished with excellent city centre transport link and benefit from benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).
Our core HQ offices are modern and newly refurbished with excellent city centre transport link
and benefit from benefit from co-location with other government departments such as the
Department for Health and Social Care (DHSC).

Please note: If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.

Please note hybrid working is not available for this role.

Benefits

Alongside your salary of £32,624, UK Health Security Agency contributes £9,451 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Selection Process Details

Stage 1: Application & Sift

This vacancy is using Success Profiles

At sift stage you will be assessed against the essential listed in the job advert.

You will be required to complete an:

Application form (‘Employer/ Activity history’ section on the application)

• minimum of 500, maximum of 750 word supporting statement

Healthjobs UK has a word limit of 1500, but your supporting statement must be no more than 750 words

This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role.

You will receive a joint score for your application form and statement. (The application form is the kind of information you would put into your C.V –please be advised you will not be able to upload your CV. Please complete the application form in as much detail as possible)

Longlisting:

In the event of a large number of applications we may longlist into 3 piles of:

• Meets all essential criteria
• Meets some essential criteria

Shortlisting:

In the event of a large amount of applications, we will sift on:

• Clear communicator with good writing, data entry and telephone skills ensuring accuracy
• Ability to deal with problems in a calm, efficient and timely manner

Please note feedback will not be provided at this stage.

Stage 2: Interview (success profiles)

You will be invited to a remote interview on Microsoft Teams.

Interviews dates to be confirmed.

This vacancy is being assessed using Success Profiles. During the interview we will assess you against the below:

Behaviours:

• Delivering at pace (Lead behaviour)
• Changing and improving
• Communicating and influencing
• Working together

Strengths

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Additional Information

Eligibility Criteria

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).

Location

This role is based role at Heathrow Airport.

Security Clearance Level Requirement:

All successful candidates must meet the basic security requirements before they can be appointed. The level of security needed is:

DBS Requirement:

• Enhanced DBS

Future location

UKHSA is investing in a new state-of-the-art National Biosecurity Centre in Harlow, Essex, which will eventually bring together teams currently based at Canary Wharf, Colindale and Porton Down. For more details, please see: Huge biosecurity centre investment to boost pandemic protection - GOV.UK.

The new facilities will start becoming operational in the mid-2030s, with full completion by 2038. Staff will move in phases as facilities become available. If you're

appointed to a role currently based at Canary Wharf, Colindale or Porton Down, please note that we'll continue investing in these sites for the next decade. As we get

closer to the transition, we'll provide full information about relocation support available to staff.

Reasonable Adjustments

The Civil Service is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, we will consider any reasonable adjustments that could help you. An adjustment is a change to the recruitment process or an adjustment at work. This is separate to the Disability Confident Scheme. If you need an adjustment to be made at any point during the recruitment process you should contact the recruitment team in confidence as soon as possible to discuss your needs.

You can find out more information about reasonable adjustments across the Civil Service here: https://www.civil-service-careers.gov.uk/reasonable-adjustments/

For Temporary Appointments, if you are not currently a civil servant, you will take up the post on a Fixed Term appointment. You may be able to take this role up as a Secondment. If you are an existing Civil Servant, based outside of the UKHSA, you will take up the post as a loan which you will need your department to agree. You cannot take the post up as a fixed term. If you are an existing UKHSA member of staff, you will take up the post as either a level transfer or a temporary promotion as per the UKHSA’s Pay policy.

International Police check

If you have spent more than 6 months abroad over the last 3 years you may need an International Police Check. This would not necessarily have to be in a single block, and it could be time accrued over that period.

Internal Fraud check

If successful for this role as one aspect of pre-employment screening, applicant’s personal details – name, national insurance number and date of birth - will be checked against the Cabinet Office Internal Fraud Hub and anyone included on the database will be refused employment unless they can show exceptional circumstances. Currently this is only for External candidates to the Civil Service.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Tom Geldeard
• Email : Tom.Geldeard@ukhsa.gov.uk

Recruitment team

• Email : recruitment@ukhsa.gov.uk

Further information

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles.

If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: Complaints@ukhsa.gov.uk

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website: https://civilservicecommission.independent.gov.uk