Box Office Assistant

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We only accept online applications. If you require access to a computer and/or the internet, you can use our facilities free of charge at The Amelia Scott. Please call ahead to book an appointment Tel. 01892 554171.

Please follow the link below to submit your application.

Equal Opportunities

Tunbridge Wells – Working for Equality. We welcome applications from all sections of the community.

Safeguarding

The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.

Are you a confident, customer-focused individual with a passion for theatre and live events?

We’re looking for a Box Office Assistant to join our dynamic team at the heart of the Assembly Hall Theatre. This is a fantastic opportunity to deliver exceptional customer service while contributing to the commercial success of our venue.

What You’ll Be Doing:

• Providing outstanding customer service via phone, email, and in-person
• Supporting sales targets through upselling and proactive engagement
• Encouraging and assisting customers in using digital platforms
• Delivering accurate reporting to support the wider Culture team
• Promoting offerings across TWBC venues including the Literary Festival and Ice Rink

What We’re Looking For:

• Experience or understanding of working in a customer-facing role
• A proactive, solutions-oriented team player
• Proficiency in IT, especially Microsoft Office
• Awareness of current and upcoming events at our venues
• Excellent written and verbal communication skills
• Ability to quickly build rapport with customers
• Confidence, tact, diplomacy, and empathy in customer interactions
• A positive, “can-do” attitude and excellent interpersonal skills
• Self-motivated and resilient under pressure
• Available to work evening and weekends across a 7-day working pattern

Benefits

• 22 days per year, increases to 27 days after 5 years of continuous Local Government service
• Plus 3 extra days off in December
• Generous Local Government Pension Scheme with 19.7% employer contribution
• Free parking near the Town Hall
• Free tea, coffee and wellbeing perks like an EAP, flu jabs, eyecare vouchers and more

If you would like to have an informal caht about the role, please contact Beth Calder, Box Officer Manager by email on beth.calder@tunbridgewells.gov.uk or on 01892 554299

Closing date: Sunday 3 August 2025

Interview date: Friday 8 August 2025