Business Administration Apprentice - Bereavement Services

Are you looking to start a career in administration and customer service while making a real difference to people at important moments in their lives? We are seeking a motivated and professional Apprentice to join our Bereavement Services team, fixed term until 1st December 2028.

Bereavement Services Apprentice Middlesbrough Council Teesside Crematorium and Middlesbrough Cemeteries.

This is a unique opportunity to gain valuable workplace experience within a caring and respected public service, supporting the operation of Teesside Crematorium and Middlesbrough Cemeteries. As the first point of contact for many visitors, funeral directors and bereaved families, you will play an important role in ensuring enquiries are handled sensitively, professionally and efficiently. What you'll be doing Providing reception cover and welcoming visitors to the service. Answering telephone calls and responding to email enquiries. Assisting families, funeral directors and members of the public with information and guidance. Supporting the administration of burial, cremation and memorial services. Maintaining accurate records and updating booking systems. Assisting with the preparation and filing of service documentation. Supporting the team with general administrative duties. Learning about all aspects of Bereavement Services through on-the-job training and study.

What we're looking for We are looking for someone who:

Has excellent communication and customer service skills

Is friendly, approachable and professional

Can demonstrate compassion and sensitivity when dealing with bereaved families

Is organised and able to manage a range of tasks

Has good attention to detail and accuracy

Is willing to learn and develop new skills

Has basic IT skills and is confident using Microsoft Office applications

What we can offer you:

This apprenticeship provides a fantastic opportunity to gain a recognised qualification while developing practical skills in administration, customer service and local government services.

You will work alongside an experienced and supportive team, gaining valuable experience in a unique service that supports the local community every day. If you are looking for a role where you can learn, develop and make a positive difference, we'd love to hear from you. Join us and begin your career with Middlesbrough Council's Bereavement Services team.

If you would like to talk through this opportunity further, please contact Nicky Raine on Nicky_Raine@middlesbrough.gov.uk

Please note Middlesbrough Council do not currently offer sponsorships.

We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

If you are viewing this advert on the North East Jobs website, please go to Vacancies ¦ Middlesbrough Council to view the Job Description & Person Specification and apply for the role.