Business Administrator Apprentice (Building Services)

We are looking for an individual to support the administration and governance of the Capital Projects Service and the administration of projects, as well as provide direct support to the Head of Capital Projects.
Candidates must be enthusiastic, effective communicators with excellent attention to detail, and able to manage multiple demands and workstreams within the service.



Skills:

The ideal candidate is someone who will:
• Have excellent customer service skills to deliver the high level of customer service.
• Display excellent attention to detail to ensure that accurate information is recorded, and that agendas, minutes and reports can be produced to a high standard.
• Be able to independently and be well organised to be able to successfully manage multiple, competing workstreams to ensure that information is provided at the right time to a high standard.
• You will need to have at least one of the following: GCSE Grade 9-4, GCSE Grade A-C, Functional Skills Level 2 in Maths & English.
• Have excellent communication skills, including:
o Ability to ask effective questions to gather accurate information.
o Handing over the right information, to the right people and at the right time.
o Being assertive and challenging while dealing professionally with colleagues, service users, third parties and contractors.
• Be able to understand and prioritise workload effectively.
• Able to work as part of a team to ensure a smooth delivery of the service and be flexible in being able to adapt to the needs of the team.
• Are competent to be trained to use a variety of IT databases and systems such as the Repairs and Maintenance Database, as they will need to be updated with timely, relevant and accurate information.
• Have relevant experience of using all Microsoft packages; in particular be able to demonstrate practical IT skills using Excel spreadsheets and Outlook. Knowledge of analysing data and MS Project to assist planning projects would be beneficial.
• Sufficient knowledge and confidence to be able to work largely autonomously following briefing and direction provided by the Head of Service.
• Have a positive attitude towards work, be resilient, embrace change and actively work with your colleagues to improve the service offered to customers.
• Be able to use information to problem solve.