Business Analyst

Ashford Borough Council’s Housing service is embarking on an exciting and ambitious period of transformation. We are committed to improving the way we work, strengthening our services, and delivering the best possible outcomes for our residents. To support this journey, we are seeking a Business Analyst to join our team on a 12‑month fixed‑term contract.

This is a fantastic opportunity for someone who thrives on understanding how services operate, identifying opportunities for improvement, and helping teams deliver meaningful change.

As our Business Analyst, you will play a pivotal role in shaping the future of Housing services at Ashford Borough Council. You will work collaboratively with colleagues across the service to map and document current (“as‑is”) and future (“to‑be”) processes by gathering and analysing business requirements. You will be responsible for:

Reviewing systems, performance data and resident feedback
Identifying opportunities to improve efficiency, service quality and the resident experience
Supporting the implementation of new processes, practices and ways of working
Engaging with stakeholders across Housing to gather, document and analyse business requirements
Facilitating workshops, interviews, surveys and process‑mapping sessions
Producing clear and accurate process flows, models and documentation
Recommending changes that align with organisational objectives and resident needs
Identifying and quantifying the benefits of proposed improvements

We are looking for someone who brings both technical skill and a collaborative mindset and it is essential that you have experience working in a local authority housing service or housing association, along with experience of delivering service improvements in housing operations as well as having strong process‑mapping and analysis skills.

For an informal discussion about the role please contact Danny Regan, Housing Performance & Improvement Manager on 01233 330372

Click to view a Job Description

When Applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email recruitment@ashford.gov.uk

Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.

With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.

Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide

We welcome applications form the Armed Forces Community