Business Analyst

Job summary

As a Business Analyst you will be a key part of the team in delivering technical change within the department. You will work across the product delivery lifecycle to bring together business needs with technical capabilities, with the goal of defining solutions that deliver value. You will be given the opportunity to continue to grow your capabilities through working with Senior/ Lead BAs and continually growing your skills and knowledge through the support of the wider community of practice, additionally you will be, at times, responsible for managing Associate BAs to develop your management and coaching skills.

These roles sit within Core Digital Services, responsible for delivering vital technical improvements to and management of some of our central DWP services.

Great communication and stakeholder management skills are essential to ensure shared understanding and buy-in from Users and others (across Digital Delivery Teams and government departments) for the anticipated outcomes.

Citizen Information - teams responsible for the technical products that store and share our citizen data within DWP and beyond, as well as modernising some of our older but still vital services.

The Garage is an innovative team working within DWP Core Digital Services to create robust solutions. Utilising everything from Robotic Processing up to Generative AI. The Garage team uses the latest automation and cloud technologies to support digital transformation, improve colleague and customer experiences and is at the cutting edge of innovation.

Please note: While we are recruiting for nine positions in total, those joining the Garage team will be based in Newcastle.

Job description

As a Business Analyst working within DWP Digital these are some of the things you will be doing:

• You will be working within a transformational multi-disciplinary team building technical services (User Researchers, Developers, QAs etc.).
• You will translate business problems and user needs into a set of detailed requirements to deliver value and great outcomes for our users.
• You will lead workshops, interviews, focus groups and utilise other techniques to effectively understand the business problems and user needs.
• You will develop and maintain stakeholder relationships. communicating effectivelyacross both technical and business stakeholders and ensuring the understanding of requirements and acceptance criteria is aligned.
• You will gain a good understanding of the business processes and activities that impact and that are impacted by the product or service. Selecting the appropriate best practice techniques to model business processes, to identify potential process improvements.
• You may collaborate with a Product Owner to agree a suitable mix of epics, features & stories for each sprint, as well as contributing towards prioritisation activities.
• You will take ownership for improving your own knowledge of Business Analysis and Agile principles, methods and tools and play an active role within the BA community including coaching and supporting other members, as appropriate.

Please note: As part of the role, you may be required to travel regularly to the other digital hubs. The frequency of this will be discussed further should you be successful.

Person specification

See selection process for further details.

If you would like to learn more about the role, please contact Natalie.Selby1@dwp.gov.uk.

Technical skills

We'll assess you against these technical skills during the selection process:

• Business Modelling

Benefits

Alongside your salary of £44,447, Department for Work and Pensions contributes £12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We also have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Hybrid Working

This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.

If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.

If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.

Salary Information

Pay for this role is from £44,447 to £46,547.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer will maintain their current substantive salary.

Existing Civil Servants who gain promotion will move to the bottom of the grade pay scale or receive a 10% increase applied to their current substantive salary, whichever is greater.

Any temporary allowances that you are currently in receipt of will not form part of the calculation to determine your pay. Any allowances that are in payment will cease when you move into your new role.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.

Stage 1: Application

Your application will consist of four parts:

1. A Personal Details application form.

2. Civil Service Verbal test.

After submission of the first stage of your application, you will be invited to complete the Civil Service Verbal test.

Please complete the online test as soon as possible (within 24-48 hours is recommended). The closing date for a fully completed application is 20th April 2026 at 23:55hrs. Please allow sufficient time to complete the online test and your full written application before the deadline. If you fail to complete the online test and full written application before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The test is administered online and accessed via the CS Jobs website.

Online test maintenance

Our online test supplier will be performing scheduled maintenance between 4.00pm and 7.00pm on Sunday 19th April 2026. You will be unable to access tests during this period.

If you are in the middle of a test when the maintenance begins, your progress will be paused. You will be able to resume your test from where you left off via your application centre once the downtime has ended. Please note that you will not be able to launch any new tests while the system is offline.

Following successful completion of the test, you will then be asked to complete:

3. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed.

4. Personal statement - up to 500 words. This statement should be used to provide examples of how you meet the essential criteria below:

• Proven experience of performing business analysis within complex programmes or projects, delivering high quality outputs that support informed decision making.
• Demonstrable experience in eliciting, analysing and refining user and stakeholder requirements using structured techniques to ensure clarity, accuracy and alignment to business objectives.
• Evidence of applying a wide range of business analysis tools and techniques to understand problems and define effective solutions.
• Proven ability to identify opportunities for improvement, assess potential impacts, and provide clear, evidence based recommendations that drive positive change.
• Practical experience of supporting change initiatives, from initial discovery and requirements gathering through to solution development, implementation and benefits realisation.

5. Technical statement (up to 250 words). The following statement is aligned to the required technical skill of: Business Modelling. This statement should be used to provide example(s) of how you meet the criterion below:

• Please describe a time when you selected and applied appropriate business modelling techniques to understand a problem and how your work informed decision‑making.

The sift panel will use the information in your employment history, personal statement, and technical statement to assess your experience, skills and knowledge.

An initial sift will be conducted using the technical statement. Candidates who pass the initial sift will be progressed to a full sift.

If you do progress to a full sift, you will be provided with one combined overall assessment score for both your employment history and Personal Statement.

Important Information

• You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history, personal statement or technical statement contain any personal details your application will be withdrawn.

Stage 2: Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed above.

Interviews will take place from mid May 2026 . Interview dates to be confirmed.

To help you prepare and settle into the interview you will be sent the interview questions in advance of the interview, at least 5 days prior to your interview. These questions should be treated as confidential and should not be shared. The interview panel may ask you other questions which will not be shared in advance, including follow-up questions, and those about your experience and abilities. Candidates may be asked further probing questions if their response is deemed to require further information to determine suitability for the role.

Candidates are strongly encouraged to secure their interview slot promptly to ensure fairness in preparation time with the questions provided in advance.

Other information:

If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.

All successful candidates and those placed on reserve will be posted in merit list order by location.

For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed.

Further information

Find out more about Working for DWP

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

A reserve list may be held for a period of 6 months from which further appointments can be made.

Reserve list candidates will be posted in merit order by location.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

For further information on reasonable adjustments, terms and conditions and how we recruit visit the How We Recruit, page

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Natalie Selby
• Email : Natalie.selby1@dwp.gov.uk

Recruitment team

• Email : dwprecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission Recruitment Principles. If you wish to make a complaint, please find further details here: https://careers.dwp.gov.uk/how-we-recruit/.

Attachments

DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB)Success-Profiles-Candidate-Overview-Accessible-Version Opens in new window (docx, 220kB)DWP Candidate Pack- SEO Business Analyst Opens in new window (pdf, 718kB)