Business Analyst

Job summary

Join Ofgem’s Delivery and Schemes division and play a key role in delivering environmental and social programmes that support the UK’s transition to a greener, more sustainable energy future. Working within the Delivery Hub, you will be part of a high-performing, multidisciplinary team responsible for driving strategic change, process improvements and digital solutions across a range of energy and environmental schemes.

As a Business Analyst, you will work in an agile environment, collaborating with internal stakeholders, policy and operational teams, technical specialists and third-party delivery partners to deliver complex regulatory and business change. You will engage with stakeholders to understand business challenges, identify opportunities for improvement and translate requirements into clear, actionable user stories, process maps, wireframes and other project artefacts. You will support users throughout the change journey, helping to ensure that new processes and solutions are successfully adopted and deliver measurable benefits.

We are looking for inquisitive, solutions-focused individuals who enjoy challenging assumptions, uncovering root causes and finding practical ways to improve services and outcomes. You will have strong stakeholder management skills, experience working within agile multidisciplinary teams and a solid understanding of the software development lifecycle. You will be comfortable managing multiple priorities in a fast-paced environment, using analytical and problem-solving skills to drive progress and deliver results.

You will also contribute to requirements gathering, process improvement, benefits realisation, user acceptance testing and quality assurance activities, ensuring that all deliverables align with Government Digital Service (GDS) standards and public sector requirements. This is an exciting opportunity to influence meaningful change, work with a diverse range of stakeholders and help deliver services that make a real difference to consumers and the energy sector.

Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.

Please note, this role is being recruited to in Ofgem. During 2027, it is expected that this role will move department as part of the Warm Homes Plan. The home department or organisation will be confirmed during 2026. The move between departments will be managed via the Cabinet Office Statement of Practice (COSoP) for staff transfers in the public sector or TUPE legislation where applicable.

Job description

Key Responsibilities

• Business engagement, change management, process improvement, requirements engineering and benefits realisation.
• Support the process of taking business users through a structured engagement process to deliver their required changes.
• Identify and analyse problems and issues that may affect the successful adoption of change initiatives.
• Apply proven communication, analytical, and problem-solving skills responsible for ensuring that the team’s plans and objectives are achieved.
• Analyse business requirements and user needs to agree user stories and technical specifications and plans, drawing on input from specialist colleagues within the programme.
• Profile projections of volumes of users and transactions for each change and for the pipeline of work as a whole.
• Work in an agile way and to do so closely with colleagues and the agile team.
• Encourage teamwork and communication, especially between Business Analysts, Subject Matter Experts and IT colleagues.

Key Outputs and Deliverables

• Existing business processes and stakeholder needs are fully assessed to determine feasibility of new supporting processes/IT.
• Functional, non-functional, data, usability requirements and business rules are analysed with key business users.
• Requirements are modelled/documented, generally as User Stories but also using other forms of documentation where appropriate.
• Acceptance criteria are defined with the Product Owner and SMEs.
• Work-flow is analysed and strategies for facilitating the business process are agreed.
• The scope of change is clearly defined, identifying and prioritising new requirements or change request as they are raised throughout project.
• Business users and the testing team are supported during user acceptance testing.
• Quality assurance and maintenance of key requirements documents & specifications is undertaken.
• Business and IT technical teams are supported during change/improvement programmes.

Person specification

Essential Criteria:

• Extensive experience working in an agile, multidisciplinary, collaborative team environment. (LEAD)
• Experience of stakeholder management and engagement, with the ability to fully understand the businesses needs and convey these succinctly and accurately as user stories and ability to demonstrate expertise in various analysis techniques and methodologies. (LEAD)
• A positive and flexible approach to working, with the ability to work on multiple strands of work and be responsive to challenging and ever evolving deadlines.
• Proven experience in software development lifecycle.
• Experience of knowledge retention and transfer.

Desirable Criteria:

• Experience or understanding of GDS guidelines & principles.
• Experience in User Research and User Centred design practices.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Working Together
• Managing a Quality Service
• Delivering at Pace

Benefits

Alongside your salary of £35,232, OFGEM contributes £10,206 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here Civil Service online tests - GOV.UK (www.gov.uk).The test you are due to take is not timed and you can complete it at your own pace. Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential criteria listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn].

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Lucy Dowding
• Email : recruitment@ofgem.gov.uk

Recruitment team

• Email : recruitment@ofgem.gov.uk

Online test instructions

These tests are NOT timed. Please take advantage of the practice tests available and take your time to complete. You'll need to allow sufficient time to complete both the Judgement and Work Strengths tests before you can submit your application.

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Attachments

Role Profile_468413 Business Analyst Opens in new window (pdf, 189kB)Candidate Pack_468413 Business Analyst Opens in new window (pdf, 728kB)Terms and Conditions Apr25 Opens in new window (pdf, 335kB)