Business Analyst x 2 posts - Fixed term

The Role and About the Person you are looking for:

We are looking for a two Business Analyst to join our Impact, Performance and Strategic Change team. This is an exciting opportunity to work across a wide range of Council services, helping to redesign processes, improve customer journeys and support digital transformation initiatives that make a real difference to residents and staff.

In this role, you will:

• Analyse business processes and identify opportunities for improvement.
• Lead business process reviews and customer journey mapping activities.
• Support digital transformation, service redesign and continuous improvement projects.
• Gather and analyse data to provide insights and recommendations.
• Work closely with stakeholders to understand business needs and drive change.
• Develop process maps, requirements and business cases.
• Support the implementation and testing of new systems and ways of working.
• Manage multiple projects and priorities across different service areas.

You will have:

• Experience in business analysis, service improvement or transformation.
• Strong analytical and problem-solving skills.
• Experience of process mapping, requirements gathering and stakeholder engagement.
• The ability to translate complex information into practical recommendations.
• Excellent communication and presentation skills.
• Experience supporting digital or technology-enabled change initiatives.

Why join us?

As well as being part of a supportive team delivering meaningful work that directly impacts our communities, we offer a supportive and rewarding working environment along with a wide range of benefits, including:

• Excellent learning and development opportunities supported via a range of sources and methods and, where applicable, recognised through Digital Badges
• Access to the Local Government Pension Scheme(LGPS) and Additional Voluntary Contribution (Shared AVC) Scheme
• Agile and Flexible working options
• Generous annual leave starting at 25 days, rising to 30 days after five years’ service, plus 8 days public holidays (pro rata for part time), with the option to purchase additional leave
• Family friendly policies and Flexible Bank Holidays
• Confidential wellbeing support through our Employee Assistance Programme and Your Care wellbeing platform
• Staff reward and recognition framework, including an annual staff awards ceremony
• Professional Membership Fees paid for, dependent on role
• Salary sacrifice schemes including Cycle to Work, Gym Membership and Home & Electronics
• Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more
• Free swimming at CCC swimming pools
• Subsidy for public transport
• Relocation Assistance may be payable in approved cases
• Annually negotiated pay and award progression

Hours: This is a full-time role, for 37 hours per week.

Working Pattern: 5 days a week

Contract: Fixed Term until 30 September 2028

Salary: £43,150 - £48,739 per annum (City Pay Band 6), pro rata for part time.

Location: This is flexible – working in Cambridge on site or at one of our offices or working from home. You will be able to balance your work location accordingly.

More Information:

You can click on the links here to find out more information about Staff Pay and Benefits, Working for the Council, our Values & Behaviours, Equality & Diversity in Recruitment or Our People & Culture Strategy.

If you would like an informal chat, please email PMO@cambridge.gov.uk

Application Process:

You can follow the on-screen instructions to ‘Apply Online’ and submit an application.

If you are an internal candidate you can apply by logging in to your Employee Self-Serve (ESS) and access the ‘Useful Links’ (top right of the dashboard, under the person icon) and click on ‘CCC Job Opportunities’.

Cambridge City Council recognises the value of digital badges in evidencing skills, knowledge and competencies, and welcomes their inclusion within job applications as verifiable indicators of achievement and capability.

Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.

For City Council employees who apply for the role on a secondment basis, please note that you should refer to the Secondment Policy. Please note that agreement will need to be obtained from your line manager before the secondment can be confirmed.