Business Change Partner

Job summary

Crown Commercial Service (CCS) will become Government Commercial Agency (GCA) on 1 April 2026. Please visit our website for further details.

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Call to action

Are you passionate about guiding people through change? Do you excel at working with leaders and teams to turn change strategies into real outcomes? Join us as a Business Change Partner and drive impactful people focused change across CCS.

Job Summary

As Business Change Partner, you will lead and manage the people side of change on strategically significant initiatives. Working alongside senior leaders and project teams you will shape how change is delivered and experienced by our people. This includes designing interventions and building engagement approaches to ensure change is implemented in a way that our people understand, adopt and sustain. Your work will support our strategic priorities and help create an environment where people can navigate change with confidence.

You will join a team of change professionals, working together with projects and leaders to implement strategic change. Our approach is practical and delivery-focused. We design and run change activity, develop tools and engagement approaches, and coach leaders to lead change confidently. The team works across a prioritised portfolio of initiatives, flexing between leading delivery on complex strategic change and advising senior leaders on high impact change in their directorates.

Job description

Key Accountabilities:

• lead the delivery of change management activity on strategic priority initiatives

• partner with Senior Responsible Officers and Directors early to shape change, challenge assumptions and ensure delivery plans reflect how change will land with our people

• design and deliver change interventions including change strategies, engagement, training and communication plans to support successful implementation

• develop tools, materials and change products that help projects to implement change effectively; including facilitating workshops and engagement sessions

• work cohesively with projects to ensure effective stakeholder engagement at all levels

• identify people and adoption risks early and work collaboratively to address them

• monitor progress and adapt change approaches based on feedback an, risk and delivery pressures

• coach senior leaders and project teams to strengthen change leadership capability and understanding of best practice change management

• support a culture where teams feel confident navigating change and contribute to the ongoing development of the Business Change approach and tools

Person specification

Essential Criteria (to be assessed at application stage):

• demonstrated ability in leading complex change initiatives, developing and delivering change strategies, engagement plans and readiness interventions that enable change to land successfully

• strong ability to engage, influence and challenge stakeholders at all levels

• ability to work across multiple initiatives, using judgement to prioritise effectively

• Strong communication and facilitation skills, with the ability to engage diverse groups

• change management qualification(s), and/or significant equivalent experience

Desirable Criteria:

• Implementing comprehensive change management in a public sector or government environment

In the event of a high number of applications, the desirable criteria will be used as a second sift.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
• Changing and Improving
• Working Together
• Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

• Application of change management methods and stakeholder engagement (assessed via presentation)

Benefits

Alongside your salary of £59,877, Crown Commercial Service contributes £17,346 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Valuing our people:

• Competitive salary

• Generous pension scheme

• A discretionary non-contractual performance related bonus

• Working remotely in addition to working in advertised office location

• Flexi time scheme (available for B1-B6)

• Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays

Explore fully how we will rewardyour work.

Want to make a difference? Find out more about the rewarding work that we do in ourcandidate pack.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan and theCivil Service D&I Strategy.

We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact recruitment@crowncommercial.gov.uk

Working flexibly, delivering outcomes

CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Selection Process

A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact recruitment@crowncommercial.gov.uk.

Please note that as part of this recruitment process, if you are unsuccessful at the interview stage but are close to the benchmark score you may be considered for and offered a role at a lower pay band within the same job family.

Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see ourcandidate guidance for more information on appropriate and inappropriate use.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : The Recruitment Team
• Email : recruitment@crowncommercial.gov.uk

Recruitment team

• Email : recruitment@crowncommercial.gov.uk

Further information

Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners’ Recruitment Principles details of which can be found at http://civilservicecommission.independent.gov.uk
If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact recruitment@crowncommercial.gov.uk in the first instance.
If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at info@csc.gov.uk

https://www.crowncommercial.gov.uk/careers-with-ccs

Attachments

Crown Commercial Service candidate pack (Accessible version) (3) Opens in new window (docx, 33kB)Crown Commercial Service Benefits Brochure Accessible version (3) Opens in new window (docx, 29kB)