Business Continuity & Resilience Manager - Legal Aid Agency (Ref: 18325)

Job summary

Please refer to Job Description

Job description

Job Title & Grade: SEO Business Continuity & Resilience Manager

Contract Type: Permanent

Salary range (depending on location):

National - £42,914-£46,182

London - £49,325-£53,081

Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.

Location: National - Any LAA office

Please note that whilst this role is open to all Civil Servants, you can only apply for London, Cambridge and Brighton offices if you are a current LAA staff member based in those offices. This is due to and in line with the LAA's Location Strategy and the Cabinet Office's Places for Growth Strategy.

40% office attendance is required. That may be at your base location and other offices. Occasional travel to other offices will be required.

Please note, depending on your location, you may be managed remotely and may be the only member of our team in the site.

Minimum Working Pattern:

The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely, part time or as part of a job share etc.

If you are applying for a part time role, please note that in order to meet business requirements this role requires availability for a minimum of 28 hours. This role requires availability across core business days which includes Fridays.

To meet legal requirements, if you are between the ages 16-18 and you are a successful candidate, you will be required to complete an apprenticeship after your initial on the job training.

The Legal Aid Agency

We are an executive agency of the Ministry of Justice (MoJ). We areresponsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales.

Our people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, we feel proud to have some of the best People Survey results in the Civil Service.

Assurance Directorate

LAA’s Assurance teams ensure effective governance of the agency through our executive committees and deliver the practices, procedures and processes to provide our Chief Executive with assurance that LAA is appropriately managing risks relating to fraud, error in decision making, financial stewardship, health and safety, information security, data protection and business continuity.

The LAA fully supports smart and flexible working. Assurance staff and the Corporate Assurance, Risk & Secretariat Team are based in multiple locations across England and Wales. Travel will be required as a fundamental part of the role.

Corporate Assurance, Risk and Secretariat Team (CARS)

The CARS team comprises five teams with responsibility for LAA key functions: Health & Safety, Information & Data Security, Business Continuity, Risk and Assurance and Secretariat. The work of these teams collectively strengthens and supports LAA’s governance, assurance and risk management processes and provides support to the LAA’s senior governance forums including the Board and LAA’s Executive Committee.

Job Summary

Business Continuity (BC) ensures the LAA has the organisational resilience to continue operational delivery of legal aid services during disruption, a serious incident or any event that impacts on critical systems, resources or places.

As Business Continuity & Resilience (BC&R) Manager, you will lead on business continuity for the LAA, helping build and embed a strong BC culture. You will be responsible for ensuring that LAA has robust and tested BC plans and contingencies in place for all the critical digital services, operational processes and physical locations that the organisation relies on, to enable continued delivery of its priority services during periods of disruption.

Your work provides assurance to senior leaders, strengthens organisational resilience, and aligns LAA’s approach to business continuity management with professional and international standards, HMG BC frameworks and good practice.

The BC&R lead plays a key role in LAA incident management; supporting the Incident Response Team (IRT) and National Crisis Management Team (NCMT) should they need to be convened. You will also act as a one of the primary contacts for MoJ in the event of an incident occurring that affects MoJ systems or sites where LAA is (or may be) impacted, working closely with MOJ’s Departmental Operations Centre during significant disruptions.

Key Responsibilities:

• Lead the lifecycle of Business Continuity planning, ensuring alignment with ISO 22301 principles and the 6 BCI Professional Practices (Policy & Programme Management, Embedding, Analysis, Design, Implementation, Validation)
• Ensure business impact analyses (BIAs) and plans on the BC tool are up to date, risk-focussed, effective and tested
• Monitor, assess and report on incidents affecting LAA operational activity, briefing senior leaders as appropriate
• Maintain records of, and report on, all disruptions to the business
• Anticipating disruption, work closely with Digital and Security partners to ensure disaster recovery, cyber response and operational contingency plans are integrated and deliver an effective response
• Drive continuous improvement by ensuring lessons learned from exercises and incidents are captured, tracked and actioned, and that preventative resilience measures are implemented to guard against future incidents.
• Promote a culture of resilience, raising awareness of BC responsibilities and embedding best practice across the organisation
• Act independently on day-to-day resilience matters, escalating issues with significant impact as required.
• Provide advice and recommendations, including to senior leaders, on resilience implications of strategic and operational decisions.
• Provide advice and recommendations to stakeholders across the organisation on questions relating to BC or resilience, for example around commercial activity.
• Maintain the BC risk register, reporting on changes and emerging risks
• Provide BC reports and updates quarterly or as required as part of wider corporate reporting to LAA’s senior management and governance committees.
• Support and take an active role in LAA’s Incident Management processes, including in incident planning and prevention and in the activation, co-ordination and operation of incident response processes.
• Serve as the LAA’s key contact with MoJ Operations Centre, MoJ Resilience teams, and MoJ Digital in the event of an IT, or service-related incident impacting LAA operations related incident impacting LAA operations related incident impacting LAA operations related incident impacting LAA operations
• Line management of BC&R Officer(s)

Essential Qualifications

Applicants that do not already hold a Certificate or Membership of the Business Continuity Institute (CBCI or MBCI) or an equivalent recognised qualification must be actively working toward this and will be required to obtain this within 12 months of being appointed.

Essential Knowledge, Experience and Skills

• Experience of working in a business continuity or organisational resilience role.
• Knowledge of resilience planning
• Effective problem-solving skills with the ability to reach solutions based on experience
• Ability to communicate effectively and with confidence with staff at all levels, verbally and in writing
• Ability to effectively influence others

Desirable Qualifications

• Certificate or Membership of the Business Continuity Institute (CBCI or MBCI) or an equivalent recognised qualification

Desirable Knowledge, Experience and skills

• Ability to plan and forecast effectively – thinking ahead and creating clear plans and priorities
• Understanding of LAA operations such as its digital systems and working processes
• Knowledge of the 6 BCI Professional Practices, the BC lifecycle and an understanding of ISO 22301
• Experience of incident management

Person Specification

You demonstrate strong organisational skills and are someone that remains calm and effective during incidents. You show persistence in ensuring that BC and resilience planning is robust and effective, and work collaboratively to ensure delivery.

This role requires National Security Vetting Level CTC

Assessment approach

Application Process

To apply please submit a CV and statement of suitability showing how you meet the essential qualifications, knowledge, experience and skills listed above in no more than 1,250 words.

Your CV and statement should demonstrate you have the essential qualification listed above, and your ability to do all of the five bullet points in the Essential Knowledge, Experience and skills listed above. Using examples can help strengthen your application.

Please note that we only require a CV and Statement of Suitability for your application. The wording on this advert may suggest that an Experience question is also required, however this is not necessary.

Interview / assessment Process

If you are successful through the application stage, you will be invited to an interview / assessment centre in person or via Microsoft Teams where you will be assessed against the following:

• Strengths relevant to the role
• The following Behaviours:
• Seeing the Big Picture
• Managing a Quality Service
• Communicating and Influencing
• Leadership
• The following experience

• Your Experience of implementing, promoting, or understanding diversity and inclusion policy - Diversity is the presence of difference, this can include one or more of the protected characteristics (Gender, Age, Race, Disability etc.) or it can be about working patterns, whether we like to jump into a task or reflect on it before acting. Inclusion is how we welcome, value, and celebrate diversity, giving everyone a voice, tapping into ideas, and enabling everyone to be themselves at work and achieve their potential.

For this grade/ role we would expect the candidate to demonstrate understanding of the terms Diversity and Inclusion and be able to explain why they are important in a work environment. We would also expect examples of action they have taken to embrace diversity (e.g., increasing understanding for self or others) or improve inclusion at a team or wider group level.

• Your experience of working in a business continuity or organisational resilience role

Please note, that if you progress to interview, you will be asked to provide evidence of the qualifications you’ve stated on your application.

Shortlisting is planned for week commencing: Monday 15th June 2026

Interviews are planned for week commencing: Monday 29th June 2026

If you would like more information on this opportunity, please contact – Gary Winter: gary.winter@justice.gov.uk

Our LAA commitment to Diversity and Inclusion

The Civil Service is committed to attract, retain, and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. Under the Equality Act 2010 a disability is defined as a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities which has lasted, or is expected to last, at least 12 months.

If you are responding to a role within the Legal Aid Agency and would like to be considered under the guaranteed interview, please indicate this in your application and let us know of any reasonable adjustments you may require during the sift or later selection processes.

The LAA’s goal is to build an organisation that is open and inclusive and truly values and celebrates the diversity of its workforce. One that reflects and understands the needs of the diverse society we serve. This is regardless of social background, gender, age, ethnicity, sexual orientation, beliefs, disabilities or long-term illness or caring responsibilities.

Reasonable Adjustments

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments to support you through the recruitment process, please let us know by adding the information to the applications system or emailing LAARecruitment@justice.gov.uk after you have applied so that we can discuss options with you.

Complaints procedure

If you have any complaints about this recruitment activity, please share your concerns by emailing LAARecruitment@justice.gov.uk initially. We aim to respond to any complaint within 10 working days.

If you are dissatisfied with our response, we will forward your complaint to the Civil Service Commission, an independent body, for review.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Managing a Quality Service
• Communicating and Influencing
• Leadership

Benefits

Alongside your salary of £42,914, Legal Aid Agency contributes £12,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/18325?entityId=18325