Business Intelligence Analyst

Job Description

Overview

The London Borough of Harrow is seeking a talented Business Intelligence Analyst to join its Resources & Innovation Directorate within the Digital, Data and Customer Experience Division. This pivotal role places evidence at the heart of decision-making, supporting Directors and managers with high-quality performance and management information to drive service improvement and better outcomes for residents. Working as part of a dynamic Business Intelligence Team, you will provide expertise in data collection, collation, analysis and interpretation, ensuring insights are presented in clear, accessible formats for a range of audiences. You will contribute to strategic planning, performance management and research projects, spotting emerging trends and supporting data quality across the organisation. With a career-grade structure offering progression opportunities, this hybrid role combines independent working with collaboration, enabling you to influence service design and delivery. If you are passionate about using data to shape decisions, thrive on problem-solving and innovation, and want to make a real impact in a forward-thinking council committed to its values of Be Courageous, Do It Together and Make It Happen, this is an excellent opportunity to grow your career and help transform services for Harrow’s residents.
About You

The Successful Candidate Will Have:

• Excellent advanced ICT skills, including proficiency in Excel, Power BI, SQL, SPSS or similar tools.
• Hands-on experience working with large databases in a data management or handling role.
• High-level communication skills, both written and verbal, with the ability to present complex information clearly.
• Educated to degree level or equivalent relevant work experience.
• Proven experience in research involving data handling, analysis, and interpretation.
• A clear understanding of the diverse nature of Harrow’s communities and the implications for strategy and performance development.
• Experience working with Local Authority or similar data to support evidence-based decision-making.
• Strong knowledge of statistics, gained through a relevant qualification or significant practical experience.
• Understanding of how data is stored in large computer systems and the use of reporting tools to extract and analyse data.
• Familiarity with balanced scorecards or other recognised approaches to managing performance.
• Knowledge of how contextual information can be used by the Council and residents to inform decisions.
• Awareness of local government services and organisational structures.

Related Documents

For more information, please refer to the Role Profile/ Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits

Important Note

To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.

As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk

London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures.

Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible.

Harrow redeployees will be given priority consideration.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn