Business Intelligence & Performance Analyst

About the role

Role Summary

• To maintain the Group’s performance management information. Providing support to the business in the development of data reports and updates.
• To provide ad hoc analytical support across the organisation.
• To support the business in the co-ordination and administration of the corporate planning process.
• To manage the collection and analysis of customer survey responses, developing surveys to meet the changing needs of the business.
• To support understanding, assessment and development of the data landscape in databases and infrastructure applications.
• To support the use and development of data collection processes, including reviewing and validating data across databases and infrastructure applications.
• To assist with gathering end user requirements and development of dashboards and creation of reports, supporting users to maximise benefits and insights to inform decisions and service delivery.

Salary:

Up to £38,860

Hours of Work:

35 per week

Contract:

Permanent

Probation Period:

6 months

Notice Period:

Who are we?

We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.

Meet your Manager

I have been with Town and Country Housing for five months, having worked withing the IT, Business Intelligence and Data Management space for many years and within various sectors. The Business Intelligence, Performance and Customer Insight Team is a central function with the organisation, providing performance and customer insight data and analysis to all services and team, improving services and tenant satisfaction.

This is an exciting time to join the team, as TCH as an organisation begins the process of developing its Data Governance Framework, Data Management and Business Intelligence Strategy. TCH reporting, insights and analysis function will be developed and modernised, simplifying our KPI reporting processes, ensuring performance data is both accurate and accessible for services to interpret performance, quickly and easily.

Lisa Hinds, Business Intelligence & Performance Manager

What will you be doing?

Role Specific Responsibilities

• To co-ordinate the monthly cycle of performance data collection and analysis, monitoring, presenting and reporting to various bodies throughout the organisation and Board.
• To collate, monitor and report on updates on the Group’s forward plan of strategies, policies and procedures, enabling the organisation to maintain the most current versions of documents. Ensure that the plan is kept up to date and reports produced on time.
• Support the business and the Performance Intelligence Function in collating updates and reporting on Value for Money, the Annual Delivery Plan, and the Equality & Diversity Action Plan.
• Develop and maintain excellent working relationships across the organisation and with external contractors.
• Assist in the collection, co-ordination and submission of the annual performance data to HouseMark to enable benchmarking of Key Performance Indicators.
• Work in collaboration with ICT to specify and test secure data reporting from TCH data warehouse and data hub.
• Analyse data sets to identify data anomalies and to work with the business to rectify the data to ensure data accuracy. Implement enhanced data management processes to ensure data anomalies are eradicated.
• Liaise with internal and external stakeholders to identify areas of the business that could benefit from Power BI analytics analysis.
• In collaboration with the team, design and build Power BI reports, developing data models and visualisations using Power Query, M Query and DAX, ensuring seamless data flows and reliable data sources.
• Work closely with the IT department to ensure data collection and storage systems are secure and robust.
• Work closely with the Customer Insight Team to ensure customer satisfaction performance reporting is accurately produced on a monthly and quarterly basis showing the results of the survey.
• Provide detailed data analysis and reporting services support throughout the business as and when required.
• Support users in the production of new data sets and reports and assist users in becoming self-sufficient in running the data sets and reports independently.
• Support users to use their data more effectively.
• Undertake research as requested to support service improvement and identify good practice.
• Facilitate the production of external reporting to regulatory bodies, ensuring submitted data is accurate, reliable, and traceable.
• Support the facilitation of new performance indicators into existing reporting structures, including Power BI datasets, validation flows, and visualisations.
• Conduct detailed analysis and interpretation of service-level data to support business planning and continuous service improvement.
• Produce, maintain, and enforce robust process documentation to ensure consistent, accurate, and auditable data collection across the team.
• Support the onboarding process and provide guidance to new team members, on BI tools, reporting standards, and internal processes.
• Identify gaps, improve systems, and initiate data-led performance enhancements across the organisation. In collaboration with the Business Intelligence and Performance Team.
• Manage the Business Intelligence & Performance Coordinator.

General

• To adhere to the Group’s equal opportunities policy and to actively promote equality of opportunity wherever possible.
• Recognise, respect and promote the different roles and diversity of the individuals within the Group.
• To actively contribute towards the Group’s key performance indicators and professional standards.
• Work in accordance with the General Data Protection Regulations (GDPR) and ensure you attend training on data protection regularly.
• To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
• To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.
• Attend and participate in training and other meetings and staff events as required.
• Be an effective member of your team, presenting a positive impression of your section and the Group.
• This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.

About You

Education & Qualifications

• Good Standard of education - Essential

Key Skills & Competencies

• Demonstrable experience of analysis and application of data - Essential
• Able to write reports - Desirable
• Able to present data in a clear and concise way - Essential
• Good Excel skills - Essential
• Experience of researching topics - Desirable
• A good understanding of data hubs and data management principles and techniques - Desirable
• Experience of Power BI development and administration, including design of data models and visualizations - Desirable
• Knowledge of Power BI Power Query, M Query and Dax - Desirable
• Knowledge of SQL Server Database and Microsoft Dataverse (Power Platform) - Desirable
• Proficiency in SQL - Desirable

Behaviours

• Attention to detail, spots errors and omissions and rectifies mistakes
• Good analytical skills, able to analyse and interpret numerical and verbal information
• Excellent communication and interpersonal skills
• Communicates effectively and professionally, able to build effective working relationships
• Good customer service skills
• Takes ownership of problems and identifies solutions
• Has a can-do attitude, able to work in difficult circumstances
• Able to work effectively within tight timescales
• Good team working skills able to support others and provide assistance
• Good planning and organising skills, works in a methodical and organised way

Why Choose Us

• Contributory pension scheme 4% to 10% matched contributions
• Hybrid working
• Free onsite car parking
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
• Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
• Extensive annual Staff Wellbeing programme
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Annual flu vaccinations
• Access to an extensive range of corporate discounts on shopping, travel & days out
• Social events, including lunchtime walking, rounders, festive Fridays
• Travel loan

Our Values

Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.

Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.

We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:

Equal Opportunities Statement

TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.

We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.

Apply

Internal Applications

Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to the HR inbox.

For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.

Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.

If you have any questions, or require further clarification, please speak to HR.

External Applications

Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.

Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.

Key dates

Applications Close:

Monday, 22 September 2025

Interview Date:

Monday, 29 September 2025