Business Manager (Digital)

Job summary

At Companies House, our aim is to be the best Registry of Companies in the world. We achieve this through brilliant people, using brilliant systems, to deliver brilliant services.

We are looking for a Business Manager to join our Digital and Technology Directorate, offering a valuable opportunity to gain a front‑row view of how digital services are designed and delivered to support our business and customers.

At the heart of the Directorate, you will support the Digital Senior Leadership Team (D‑SLT), working across teams to coordinate priorities, enable delivery of strategic objectives, and ensure the smooth running of key activities. You will build strong relationships with stakeholders at all levels, helping to drive collaboration, maintain momentum, and make a visible contribution to the continued success and growth of Companies House.

Watch this video to find out more about working in Digital at Companies House

Why choose Companies House?

At Companies house we take a proactive approach to wellbeing by promoting a welcoming culture, healthy work life balance and supporting colleagues to be their best in work because we know people are the key to our success.

Our benefits include:

• Flexible working with no core hours (6am – 8pm flexible options)
• 30 days annual leave
• 8 bank holidays & 1 privilege day
• Enrolment into Civil Service Pension scheme average 28.97%

Find out more about what a great place Companies House is to work

Give yourself the best opportunity to apply!

Our Outreach team is hosting ‘find out more’ session to help you learn more about the role and how to apply. The session will be virtual via Microsoft Teams and will take place on Thursday 7th May 18:30 – 19:30.

Click on this link at the start time to join and pick up useful application tips. Cameras and microphones will be switched off, and no pre-booking required.

If you’re unable to attend and/or would like a copy of the slides, please email us after the session at: outreachinnovationteam@companieshouse.gov.uk

Please note:

• Companies House cannot offer Visa sponsorship to candidates through this campaign.
• Security Clearance is an essential requirement for this campaign. You'll need to have been in the UK for at least 3 out of the last 5 years to be eligible to apply for SC.
• The team for this role is based in our Cardiff office, and a hybrid employment contract will be provided as the standard offering.

Job description

• Provide strong administrative support across the Directorate including to the Director and D-SLT
• Draft and publish effective communications and assets to the Directorate, including bulletins, PowerPoint presentations and SharePoint content
• Line manage the Director of Digital & Technology’s Personal Assistant, supporting their work schedules, performance, development and wellbeing
• Manage multiple communication channels in Teams and Slack
• Manage the new starter processes within the Directorate
• Work with budget and financial controls, including preparing Purchase Requisitions and processing of invoices
• Support the tracking and monitoring of risks, documenting actions required and ensure files are kept up to date
• Actively participate in the People Survey Engagement Group to develop and progress initiatives

Learning and Development

• Coordinate with stakeholders at all levels of the Directorate and the Learning and Talent team to ensure learning is organised and delivered efficiently and effectively
• Manage the Learning Needs Analysis process within the Directorate to capture learning requirements across this highly technical profession, ensuring compliance levels are met for the business
• Effectively communicating learning and development opportunities to the Directorate

Meeting and Event Support

• Collaborate with the Senior Leaders and Directorate PA to plan meetings and coordinate agendas including preparation of meeting papers
• Facilitate Directorate-wide meetings
• Undertake minute taking as required

Collaboration across functions and Directorates

• Work across the Business Manager function to collectively manage the flow of information to and from the leadership team
• Act as point-of-contact for the Digital & Technology Directorate with Finance and Learning & Talent

You can read more about a career in Digital and Data within the Civil Service in the Government Digital and Data Candidate Information Pack.

Person specification

The Digital Business Manager will be organised, adaptable, and collaborative professional, operating at the heart of the Digital and Technology Directorate. The role requires confidence working with senior leaders, balancing multiple priorities, and supporting strategic delivery through strong coordination, communication, and relationship management. The post holder will make a visible contribution to the Directorate’s effectiveness, culture, and continuous improvement.

We’re looking for a Business Manager who:

• Communicates clearly, honestly, and effectively, adapting style and approach to suit different audiences and maximise understanding and impact
• Produces high-quality written materials, demonstrating the ability to tailor content appropriately for different contexts, including briefings, presentations, and internal communications
• Builds and maintains strong, trusted working relationships with a wide range of colleagues, demonstrating professionalism, integrity, and collaboration
• Effectively manages competing priorities and a varied workload, responding quickly and flexibly to changing or emerging demands
• Demonstrates confident presentation and public speaking skills, with the ability to lead and open meetings, engage audiences, and communicate effectively with stakeholders at all levels.
• Proficiently uses in the use of Microsoft Office applications, including Outlook, Excel, PowerPoint, and Word, to support effective delivery of work
• Proactive and self-motivated, with the ability to take initiative and deliver outcomes in a fast-paced, dynamic environment
• Experience of working across teams and functions, engaging with stakeholders across the organisation to support business and Directorate priorities

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Delivering at Pace
• Managing a Quality Service
• Working Together

Benefits

Alongside your salary of £30,064, Companies House contributes £8,709 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we’re committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.

Head to Our benefits - Working for us - Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House.

We celebrate diversity...

As an equal opportunity employer, we celebrate diversity, being committed to ensuring we’re representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.

We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few.

If you require any reasonable adjustments at application stage, or if you'd like to discuss any person-centred adjustments, please contact us by emailing recruitmentCH@companieshouse.gov.uk.

Read our 'Applying under the Disability Confidence Scheme (DCS)' guide to find out how to successfully complete an application under the Disability Confidence Scheme (DCS).

Where will you be working?

You will be based out of our Cardiff office, where you will be expected to attend on a regular basis. We are currently using a hybrid approach to the way we work which provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. The degree of choice you have will depend on your role and your day-to-day work activities. Your manager will agree regular patterns of attendance with you, however you may be required to make yourself available to attend the office more frequently when required to meet business needs.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

What will the process look like?

Stage 1 – Sift

An initial sift of applications will be carried out to create a shortlist. This will be based on the evidence provided for the following Success Profile: Experience

In your application form we’d like you to:

Write a CV: tell us about your employment history, including key responsibilities and achievements.

Write a Personal Statement of 750 words: tell us, using examples, how you meet the following criteria:

• Provide strong administrative support across the Directorate including to the Director and Senior Leadership team
• Produces high-quality written materials, demonstrating the ability to tailor content appropriately for different contexts, including briefings, presentations, and internal communications
• Experience of working across teams and functions, engaging with stakeholders across the organisation to support business and Directorate priorities

We'd encourage you to use defined paragraphs to answer essential minimum criteria listed above, use the full word count, and to give us clear examples and evidence in your personal statement.

We’re committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as your name and age) from your personal statement.

Please note: In the case of a large number of applications, before conducting a full sift as described above, the panel may conduct a pre-sift assessing all applications against the following Experience:

• Provide strong administrative support across the Directorate including to the Director and Senior Leadership team.

Once the advert has closed, we will sift applications - this involves reading through them all, please bear with us as this can take some time.

We may raise the score required if we receive a high number of applications.

At sift we may choose to take through the highest performing candidates to the next stage. If, after the final stage is completed and roles are unfilled, we will proceed to invite lower scoring candidates to interview.

Stage 2 - Interview

Companies House uses a blended interview technique, allowing us to find out more about you. We use the Success Profile framework and at interview we will use Success Profiles assessing the Behaviours and Experience listed in the advert, and Strengths.

Candidates invited to interview will be asked to prepare a presentation, which will be assessing Experience:

• Proactive and self-motivated, with the ability to take initiative and deliver outcomes in a fast-paced, dynamic environment

The presentation will be at the beginning of the interview, followed by Behaviour and Technical Skills questions. Full details of the presentation topic will be sent in the interview confirmation email.

The lead criteria to distinguish between tied candidates will be the presentation, which is assessing Experience: Proactive and self-motivated, with the ability to take initiative and deliver outcomes in a fast-paced, dynamic environment

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

If after the interview you are not found appointable at the advertised grade, you may be offered the lower grade role if you are considered to meet the skills, experience and behaviours for the lower level. The benchmark for appointing to the lower grade is set at the start of each campaign.

All offers will be made in merit order.

Our recruitment process is underpinned by the principle of recruitment based on fair and open competition with decisions made on the basis of merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.

Dates (dates are indicative only and could be subject to change)

• Closing date: 17th May 2026 at 23:55
• Sifting: w/c 18th May 2026
• Interview: w/c 1st June 2026

Sponsorship

Companies House cannot offer Visa sponsorship to candidates through this campaign. Companies House holds a Visa sponsorship licence but this can only be used for certain roles, and this campaign does not qualify. Should you apply for this role and require sponsorship, your application may be rejected, and any provisional offers of employment withdrawn.

Security Clearance

Successful candidates must meet the security requirements for Security Check (SC) before they can be appointed.

The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet the residency requirements will result in your security clearance application being rejected.

Further information on National Security Vetting

Pre-Employment Checking

In line with Government guidance, successfully appointed candidates will need to provide documents for our Right to Work checks.

From June 2026, applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). Your personal details (name, National Insurance number, and date of birth) will be checked against the Civil Service Resourcing Extract IFD.

This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued.

If your details appear on this database, you will not be offered employment unless you can demonstrate exceptional circumstances. Companies House, acting on behalf of the vacancy holder, will inform you if your application is refused for this reason.

Please note: You are not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Saskia Aubrey
• Email : saubrey@companieshouse.gov.uk

Recruitment team

• Email : recruitmentch@companieshouse.gov.uk

Further information

We welcome applications in Welsh / Rydym yn croesawi ceisiadau yn y Gymraeg. Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission’s Recruitment Principles. In accordance with the Civil Service Commissioners’ Recruitment Principles, our recruitment and selection processes are underpinned by the requirement of appointment on the basis of merit by fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact infopoint@companieshouse.gov.uk in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commission .

info@csc.gov.uk

Civil Service Commission, Room G/8, 1 Horse Guards Road SW1A 2HQ