Business Relationship Manager

Job summary

The Infected Blood Compensation Authority (IBCA) is a new arm’s-length body set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal.

Are you driven and ready for an exciting opportunity which will make a real impact? This is a challenging and fulfilling role that requires pace, impact, sensitivity, and compassion.

IBCA will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right.

We are committed to putting the infected and affected blood community at the centre of every decision we make and every step we take to build our organisation to deliver compensation payments.

The multidisciplinary teams within IBCA’s Digital Service Directorate are organised around delivering our mission and priorities:

• To create a user-centred, empathetic end-to-end service at the heart of IBCA.
• To provide the means of paying compensation to those eligible.
• To iterate our service through starting small and scaling fast, through a test and learn approach.

IBCA employees will be public servants. If successful in this role you will be appointed directly into IBCA, on IBCA terms and conditions as a public servant.

Successful applicants will join the Civil Service Pension Scheme.

Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA’s work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer.

Job description

The Business Relationship Manager will be a key member of the Infected Blood Compensation Authority’s Digital Delivery ambitions, focusing on delivering the IBCA’s aims and objectives. You’ll be part of a team where your ideas are valued, your expertise is recognised and where you can enhance your business relationship management experience. The defining aspect of this role is delivery, balancing agility and control. We're looking for an individual who is proactive and self-motivated, with a strong sense of ownership and accountability. You’ll thrive in fast-paced, evolving digital environments, demonstrating adaptability and resilience in the face of change.

Who we’re looking for

A collaborative mindset and commitment to a user centred approach and continuous improvement are essential, along with strong analytical and problem-solving skills to navigate complex challenges and drive effective relationships and delivery. This role requires strong business partnership working, excellent stakeholder engagement, and the ability to navigate complex challenges to ensure successful outcomes. You will need to be proactive, analytical and confident working with teams and senior stakeholders. You will bring in-depth technical skills, delivery management, judgement, attention to detail and a collaborative approach.

Responsibilities

Strategic Partnership & Relationship Management
• Build and maintain strong, trust-based, and long-term strategic relationships with business leaders, stakeholders, and external partners across all levels of the IBCA.
• Serve as the single point of contact and 'translator' between the business units (their needs, strategy, and challenges) and the IBCA Digital/IT functions (solutions, capabilities, and services).
• Proactively collaborate with business stakeholders to understand their strategies, objectives, and pain points, ensuring digital initiatives and service delivery are strategically aligned with the overall IBCA goals.

Demand Shaping & Value Optimisation
• Facilitate the process of shaping business demand for digital products and services, working with business partners to create and prioritise a roadmap of change that delivers maximum organisational value.
• Lead investigative work into problems, opportunities, and emerging business needs within existing processes and capabilities to identify potential digital solutions and improvements.
• Support or preparation of detailed documentation for new ideas, opportunities, and investments, including scoping high-level solutions and developing compelling Business Cases with clear financial and non-financial benefits.

Digital Service Delivery & Improvement
• Work with business and digital teams to establish, agree upon, and monitor solutions to agreed business needs, regularly reviewing performance to ensure services meet or exceed business requirements.
• Act as the point of contact for significant digital-related escalations, complaints, and service issues, coordinating resolution across relevant internal teams (Digital, Operations, Corporate Services, etc.) and communicating status clearly to stakeholders.
• Proactively lead or contribute to continuous improvement activities that mature the capability and efficiency of business and digital processes, recommending and implementing solutions for optimisation.

Communication & Influence
• Effectively negotiate with and influence stakeholders—often in challenging situations—to manage expectations, mediate conflicting requirements, remove organisational blockers, and drive consensus on strategic decisions.
• Ensure clear, regular, and audience-appropriate communication regarding all digital and technology activities, roadmaps, and service updates, translating complex technical information into simple business terms and vice-versa.
• Actively promote the value and capabilities of the IBCA Digital services, providing strategic guidance on how technology can support and drive business initiatives and goals.

Person specification

The ideal candidate would have the following key skills and experience:

Essential requirements:

1. Business Acumen and Strategic Thinking
• Deep understanding of the specific mission, policies, regulatory framework, and target outcomes of their partnering business directorate (e.g., operations, HR, corporate services).
• Strategic Planning & Finance: Ability to participate in strategic planning, understand business roadmaps, and assess investment proposals based on return on public value.

2. Relationship Management and Consulting Skills
• Consulting & Coaching: Ability to move beyond simply taking requirements to coaching the business unit on what is truly possible and necessary.
• Stakeholder Management: Expertise in navigating complex stakeholder environments, managing competing priorities between different departments, community representatives and individuals.

3. Technical Fluency and Digital Leadership
• Technical Knowledge: Possess enough knowledge to be credible without needing to be a deep technical specialist.
• Agile and Product Management: Understanding of modern delivery methodologies and the ability to champion a product-centric approach focusing on continuous improvement of a service.

Additional information:

A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Working Together
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• Digital Fluency and Leadership
• Governance and Frameworks
• Delivery and Change Management
• Stakeholder and Relationship Management

Benefits

Alongside your salary of £58,655, Infected Blood Compensation Authority contributes £16,992 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Premium allowance paid monthly after probation
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%
• 32.5 days of paid annual leave plus 8 bank holidays
• Family friendly policies to support you and your everyday responsibilities
• Enhanced maternity and paternity leave, up to 12 months shared parental leave

Recent changes in skilled worker visa eligibility mean that a Skilled Worker must have a job offer in an eligible skilled occupation from a Home Office-approved sponsor. From 22 July 2025, the job must normally be skilled to level 6 (graduate level) on the Regulated Qualifications Framework for England and Northern Ireland, or the equivalent level in Wales or Scotland, or be included on either the Immigration Salary List or the Temporary Shortage List. Please be aware that if the role is not eligible for a skilled worker visa that we will be unable to provide sponsorship.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Application process

As part of the application process you will be asked to complete a CV. Further details around what this will entail are listed on the application form.

You will also be asked to complete Behaviour and Technical statements as part of your application form as listed in the job advert above.

Selection process

Candidates who are successful at sift will then be invited for an interview.

At interview, you will be assessed against Behaviours and Technical skills as listed in the job advert above.

Expected timeline (subject to change)

Expected sift date – TBC
Expected interview date/s – TBC
Interview location - Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via IBCA.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Further Information

A reserve list may be held for a period of 3 months from which further appointments can be made.

Any move to IBCA from another employer will mean you can no longer access childcare vouchers. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website)

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the IBCA if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

PLEASE NOTE: IBCA employees are public servants, therefore the Civil Service Nationality Rules (CSNR) do not apply. Candidates who do not meet the CSNR are welcome to apply and applications will not be rejected: successful candidates however will be subject to a Right to Work check to work within the UK.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : IBCA Recruitment Team
• Email : ibca.recruitment@ibca.org.uk

Recruitment team

• Email : IBCA.grs@cabinetoffice.gov.uk

Further information

Our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should contact the Resourcing Team at IBCA.grs@cabinetoffice.gov.uk

Attachments

Employee Offer Opens in new window (pdf, 1851kB)