Business Relationship Manager

Job summary

The Service Performance team within DDaT seeks to deliver performance improvement through managing budgets, contracts and key stakeholder partnerships where we deliver or receive services and capabilities for other Government Bodies. This role requires someone with the ability to manage relationships with key stakeholders, be able to understand complex data and manage it within the parameter of IT budgets, governance and agreements with key partners.

Job description

This Business Relationship Manager role will support DDaT's Operational contract management, working across the IT Supply chain and key stakeholders within DDaT and wider agency. To be successful in this role you will support the business through policy development, planning, performance, service delivery and governance. You will provide assurance across a number of data sources to ensure Supplier obligations and quality standards in line with Agency policy are met.

This role aligns to the Business Relationship Manager role within the GDAD Framework.

Duties and Responsibilities

Finance management:

• Maintaining complex Excel models, ensuring compliance with budget governance.
• Managing transaction approval / processing, budget management, forecasting and reporting.
• Management and oversight of the project budget, supporting and working with the project leads.
• Provide financial performance data.
• Support driving DDAT financial efficiencies both with key stakeholders and commercial suppliers.

Contract lifecycle:

• Understand requirements of IT services/change activity to ensure continuity of service and inform financial planning/development of the annual budget requirements.

Stakeholder engagement:

• Regular engagement and partnering with key stakeholders (within and outside NCA) and ensure activity is aligned to NCA governance / controls.
• Engaging with suppliers and stakeholders across the agency to introduce change and implement improvements across the performance team.
• Representing the NCA at key internal and external partner meetings.

Person specification

Communicating between the technical and non- technical - Conveys technical and non-technical information clearly and effectively through written and verbal communication.

Financial management - Manages complex Excel models, has strong numeracy and financial management skills.

Team dynamics and collaboration - Works effectively with others to focus on and achieve joint outcomes, rather than individual goals.

Making a process work - Ensures activity is aligned to NCA budgets and governance to achieve successful outcomes.

Planning - Effective financial forecasting and reporting to drives efficiencies, supporting annual business planning

Knowledge and/or experience in multi stakeholder management - Working with some senior external stakeholder groups across government - including Home Office, other police forces, Cabinet Office

Demonstrate excellent communication skills and the ability to present complex information in a simple and easy to understand format - Ability needed to translate financial and non-financial information clearly from multiple sources, noting the amount of external stakeholders and different change programmes involved. therefore data does not come in consistently but needs translated consistently, clearly and communicated clearly against NCA governance (e.g. budget targets, formal service level agreements with partners, contract regulations etc)

Operational contract management - Being able to plan and manage activity and use data to analyse performance and report on progress vs targets and support recommendations.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

• Data Analysis and Reporting
• Managing Stakeholder Relationships
• Managing Risks
• Managing Stakeholder Relationships (Experience Criteria 1)

Benefits

Alongside your salary of £45,326, National Crime Agency contributes £13,130 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• All NCA employees are members of the UK Civil Service and eligible for the Civil Service pension scheme, alongside your salary the NCA contributes £13,130. Further information on the benefits of the scheme is available on the Civil Service Pension Website.

  New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.

  If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).

  Other benefits include:

  • Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
  • Family friendly policies, notably above the statutory minimum
  • Learning and Development opportunities
  • Interest free loans and advances, including season tickets, childcare and rental deposits
  • Housing schemes - Key Worker status
  • Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway , Edenred and Blue Light Card schemes.
  • Staff support groups/networks
  • Sports and social activities, including membership to the Civil Service Sports Council (CSSC)

  Further information is available on the NCA Website.

Vetting requirements - SC Enhanced

Prior to commencing the role, you will need to successfully complete SC Enhanced clearance. The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.Failure to meet the residency requirements will result in your security clearance application being rejected.For further information on National Security Vetting checks please visit the following page Demystifying VettingIndividuals will be required to undertake and pass a substance misuse test as part of pre-employment checks.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

How we will assess you

Your application will be assessed against the following:Technical - this will be assessed by 500 word examples on:

• Data Analysis and Reporting

Experience - This will be assessed:Experience Criteria - will be assessed by 500 word examples on:

• Managing Stakeholder Relationships

A panel will assess how well your application demonstrates the requirements outlined above.

Longlist

In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.

- Data Analysis and Reporting .

Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.

You will receive an acknowledgement once your application is submitted.

We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.

Scores will be provided but further feedback will not be available at this stage.

For guidance on the application process, visit:
NCA Applying and Onboarding

Assessment 1

The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.

Success Profiles at Assessment

Behaviours

• Making Effective Decisions

• Working Together

Technical

• Managing Risks

Experience

• Managing Stakeholder Relationships

Desirable Criteria

Desirable criteria are only used for assessment in the event of a tie break.- Experience of working in a cloud environment would be useful but not essential.Assessment OutcomeOutcomes will be communicated via the NCA recruitment portal. If successful but no role is immediately available, you may be placed on a reserve list for 12 months. Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.

In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:

1. Lead criteria (behaviours/technical/experience)
2. If still tied, desirable criteria will be assessed (if advertised)
3. If still tied, application sift scores will be used

Feedback is provided only to those who attend an assessment. You will be subject to vetting and pre-employment checks before appointment. Once the vacancy closes, the advert will no longer be accessible. Please save a copy for your records. We encourage all candidates to visit the NCA Careers Page for more information.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : The Recruitment Team
• Email : central.recruitment@nca.gov.uk
• Telephone : central.recruitment@nca.gov.uk

Recruitment team

• Email : central.recruitment@nca.gov.uk

Further information

If you believe your application has not been treated fairly, email: Central.Recruitment@nca.gov.uk (quoting the vacancy reference).
If unresolved, you may escalate your complaint to the Civil Service Commission.