Business Services Administrator

Department Criminal Cases Review Commission

On-Site

Expires: Expiring in less than 5 weeks

Administration

Full time

£25,900 per year

Job summary

From time to time, a criminal case ends with a wrongful conviction or sentence – there might not have been a crime at all, the wrong person might have been convicted, or the process might have failed so significantly that the conviction is unsafe.

The Business Services team is a small team that manages a lot of the administration functions for the Commission. We deal with reception, incoming and outgoing post, scanning of post and applications from those seeking a review of their conviction and the sending of application packs. We also manage travel and accommodation bookings, couriers and stationery.

We are looking for an enthusiastic, adaptable and self-starting person to join the team on a permanent basis. The successful candidate will be friendly, approachable and comfortable in a multi function role.

This is an office-based role in central Birmingham.

The CCRC is committed to equality and to being an inclusive organisation. Wellbeing, diversity and inclusion are at the heart of our culture, and we provide an environment where everyone is heard, valued and respected. We welcome people who will bring diversity of thought and provide constructive challenge.

Job description

Role Purpose

To provide flexible and responsive administrative support across all functions within Business Information Services. It is an integral part of Business Information Services and covers a range of tasks across all the business support areas including reception and records management.

Key Responsibilities & Tasks

General

Scan incoming post, documents and routine case material, including preparation, profiling, electronic routing and filing.
Deal with ad hoc scanning requests in an efficient and timely manner.
Various administrative duties including faxing, shredding, photocopying (e.g. committee bundles, as required.
Triage incoming e-mails to the Info box, forwarding as appropriate.
Booking travel and accommodation for staff members
Order stationery and other office supplies when needed
Manage courier bookings as required.

Reception Duties

Operate and manage the switchboard, answering all incoming calls in a professional and helpful manner and in accordance with the Commission’s telephone protocol procedures.
Advise building security staff of all expected visitors and ensure that all visitors to the Commission have the appropriate authority and security pass
Maintain a mailing database and mail information packs and other literature
Assist with difficult callers utilising excellent communication skills, tone and manner to diffuse potentially volatile situations.

Records Management

Assist with processing public body documents in accordance with established guidelines and procedures where required
Process and manage off-site storage activity as required
Ensure that full and accurate audit trails are maintained for all material handled by the Commission, including classified material and exhibits. Act upon the recommendations of any external or internal audits

Post

Responsibility for the Commission’s incoming and outgoing post operations, including post opening and dispatch, franking of outgoing mail and organising special and controlled deliveries in accordance with correct procedure.
With the DRO, identify and implement developments and improvements to processes and procedures to maximise the effectiveness of the post operation.
Escalate problems with both incoming and outgoing post with the necessary points of contact, in liaison with the Facilities Adviser.
Requests for Information and Subject Access requests
Print, collate and post responses to Subject Access Requests where sending hard copy
Print, collate and post responses to FOI Requests where sending hard copy

Person specification

Essential Criteria:

Educated to at least GCSE standard or equivalent, with a minimum of 5 passes at C or above (or equivalent) including English Language and Maths. Or having experience that demonstrates the intellectual ability associated with the educational requirement.
Previous experience of working in an administrative position, telephony experience essential.
Ability to establish co-operative and effective working relationship with others
Ability to follow instructions and work to tight deadlines set by others and self.
Ability to organise and prioritise workload.
Well-developed oral and written communication skills
The ability to speak in a confident manner over the telephone.
Ability to work on own initiative and without supervision seeking assistance as appropriate.

Qualifications

Educated to at least GCSE standard or equivalent, with a minimum of 5 passes at C or above (or equivalent) including English Language and Maths. Or having experience that demonstrates the intellectual ability associated with the educational requirement.

Behaviours

We'll assess you against these behaviours during the selection process:

Communicating and Influencing
Delivering at Pace
Managing a Quality Service

Benefits

Alongside your salary of £25,900, Criminal Cases Review Commission contributes £7,503 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We offer a wide range of benefits, including flexible working options. You can also look forward to:

A Civil Service pension - this will see us making a significant contribution to your pension fund
29 days' annual leave allowance (pro rata), in addition to eight statutory bank holidays and special leave allowance for your birthday
Generous paid maternity, paternity and shared parental leave (SPL) which is in excess of the statutory minimum
We have flexible working patterns, including access to a flexible working scheme;
We also operate a flexi time system which means you can build up to two additional days off per month
Remote working (anywhere in the UK) - we will supply a laptop and any equipment you don't already have so you can work from home comfortably and safely
Reimbursement for any travel, subsistence, and expenses
3 paid volunteering days per year
Access to retail discounts and a cashback site
Occupational Health Services and an Employee Assistance Programme
Free eye tests and a contribution towards lenses or spectacles for VDU users

To find out more and apply, please visit our website.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Selection process timeline:

Applications should be submitted no later than 23:55 on the 16 January 2026.

When you complete your online application, you will be asked to provide:

Step One: Application form

Details of your employment history, qualifications, any professional memberships, availability and our equal opportunities monitoring questions. You will also be asked some questions about our essential requirements for the role.

After submitting your application form, if you meet the essential requirements for the role, you will then be asked for the following:

Step Two: Criteria questions

You will receive an email with a link to provide us with evidence of how you meet the criteria listed within the Person Specification. It is essential that you give evidence, using examples, of proven experience/ competencies when addressing these criteria. You will need to submit your responses to the criteria questions before the closing date of the vacancy.

Please note that if you have not met the essential requirements for the role within your application form, you will not be asked the criteria questions. Applications must be submitted via our recruitment portal. CVs will not be accepted.

Shortlisting

The panel will shortlist against the essential criteria for this role. Shortlisting is expected to be completed by 23 January 2026 and all shortlisted candidates will be advised of the outcome shortly afterwards.

Assessment

Shortlisted candidates will be invited to attend a panel interview during week commencing 01 February 2026 via Microsoft Teams.

Offer

Our aim is to inform successful candidates by week commencing 09 February 2026.

Please note, the above dates are subject to change. It may not be possible to accommodate alternative requests for assessment and interviews. Please refer to candidate pack for the indicative timeline.

As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the HR team in the first instance.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : CCRC HR Team
Email : hr@ccrc.gov.uk

Salary range

£25,900 per year