Business Support Administrator

We are looking to recruit a Business Support Administrator on a full-time (36.5 hours) basis to join our Business Support Service team, playing a key role in supporting the effective delivery of the Youth Justice Service.

In this role, you will provide essential administrative support to practitioners working with children, young people and families. Working closely with colleagues and partner agencies, you will help ensure the smooth operation of the service and contribute to achieving positive outcomes for some of Birmingham's most vulnerable young people.

In addition to a range of general administrative duties, you will support the Youth Justice Service Court Team, which is based at Birmingham Magistrates' Court. This will involve working collaboratively with colleagues and multi-agency professionals across the service to support the delivery of high-quality, effective interventions.

We are looking for an organised and proactive individual who can use their initiative, solve problems effectively and manage competing priorities. You will have excellent attention to detail, strong communication skills and a commitment to delivering a high standard of customer service. Experience of using Outputs is desirable; however, full training will be provided.

About You

You will be a ‘can-do' person, who is passionate about high quality service delivery and performance. You will be able to work effectively within a dedicated team environment, be customer focused and able to deliver the role with a flexible approach.

We’re looking for someone who:

• Can take accurate notes during meetings, record actions clearly, and distribute them promptly (training will be provided).
• Has excellent attention to detail and strong literacy and numeracy skills.
• Works proactively and independently, taking initiative to ensure business objectives are achieved.
• Can work flexibly as part of a diverse team, providing cover when needed and multitasking across roles and locations to maintain seamless service delivery.
• Can manage competing priorities effectively, adapting to changing demands while supporting business objectives, including reception duties.

Although Birmingham Children's Trust operate a hybrid working model, this Business Support role is to support Youth Justice Service and as the Youth Justice Service is a citywide service this role will require flexibility to cover locations across the city.

Our Benefits:

• A generous annual leave package of 30 days annual leave, plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.
• Free on-site parking at our offices on One Avenue Road (Aston) and Lifford House (Stirchley). We also provide onsite electric car charging ports which are free to use!
• Full access to our amazing internal employee benefits scheme including, Occupational Health services, Rewards Schemes, Benefits discounts (including the Blue Light Card), Health & Fitness and Personal Wellbeing support and much more!
• Flexible working policy - we are well adapted to a flexible model of working which includes a combination of time spent in the office and at home and we offer a variety of working patterns.
• Pension Scheme - You will receive a generous local government career average pension scheme in line with the local government pension scheme.
• We are proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.

Benefits

Help us to change children and young people’s lives!

At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.

Why Join Us?

• Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
• Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.
• Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
• Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.

Our Values

We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.

We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.

We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.

Join us and together, we can create a brighter future for all.

Safeguarding

At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people.

Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.

The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people.

We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.

Please note that we reserve the right to close the job early should we reach the required number of applications, therefore please ensure you submit your application and supporting statement early to avoid any disappointment.