Business Support Assistant

Are you ready to make an impact? We are on the lookout for a proactive and detail-oriented Business Support Assistant to join our dynamic team within the Legal Service. This role offers you the chance to contribute to a high-performing service and work in a collaborative, hybrid environment.

Key Responsibilities

• Keep the Legal Service running smoothly with exceptional day-to-day administrative support.
• Manage mailboxes and telephone calls efficiently, ensuring prompt responses.
• Organise and collate information from a variety of sources with a high degree of accuracy.
• Work seamlessly in a supportive team to achieve shared goals.
• Oversee essential financial processes, contributing to the service's operational success.
• Process evidence usually in the form of discs that may contain videos audio files or images which may require specialist software to view.
• Embrace a hybrid working arrangement, with at least two days in the office.

We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.

About you:

You are an enthusiastic individual with a passion for excellence in service delivery. You're:

• A proactive individual with strong literacy, numeracy, and IT skills.
• Driven to deliver high-quality outcomes while focusing on customers and children.
• Organised and detail-focused, with the ability to meet tight deadlines.
• Comfortable communicating across various levels and handling sensitive subject matter.
• Resourceful, solving problems independently with confidence and minimal supervision.
• Committed to working in a flexible, forward-thinking, and team-oriented environment.

Your administrative experience and customer service skills will shine in this role, where you'll demonstrate initiative, adaptability, and professionalism.

Onboarding Process: Please note as part of our onboarding process, the successful candidate will be required undergo a series of background checks with Experian Including Experian Right to Work, and Digital ID verification. These are essential pre-employment requirements.

Please include a personal statement with your application detailing how your experience and skills align with the person specification detailed in the attached job description. Applications without a personal statement will not be considered.

Our Benefits:

• A generous annual leave package of 30 days annual leave, plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.
• Free on-site parking at our offices on One Avenue Road (Aston) and Lifford House (Stirchley). We also provide onsite electric car charging ports which are free to use!
• Full access to our amazing internal employee benefits scheme including, Occupational Health services, Rewards Schemes, Benefits discounts (including the Blue Light Card), Health & Fitness and Personal Wellbeing support and much more!
• Flexible and hybrid working policy - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home and we offer a variety of working patterns.
• Pension Scheme - You will receive a generous local government career average pension scheme in line with the local government pension scheme.

This is a hybrid role based in Birmingham so you must reside within a suitable commutable distance around Birmingham and have the correct right-to-work documents to work in the UK. Sadly, we do not support those who require sponsorship.

For further information, feel free to contact Morag Hackett, Business Support Team Leader morag.hackett@birminghamchildrenstrust.co.uk 07484 089311 or Neelam Akram, Business Support Officer Neelam.Akram@birminghamchildrenstrust.co.uk 0121 303 7557

Interviews will take place 8th – 10th April 2026.

Benefits

Help us to change children and young people’s lives!

At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.

Why Join Us?

• Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
• Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.
• Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
• Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.

Our Values

We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.

We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.

We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.

Join us and together, we can create a brighter future for all.

Safeguarding

At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people.

Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.

The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people.

We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.

Please note that we reserve the right to close the job early should we reach the required number of applications, therefore please ensure you submit your application and supporting statement early to avoid any disappointment.