Business Support Assistant - Adults Services

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can access low‑cost leasing of electric and low‑emission vehicles.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes

Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

Job Introduction

We’re recruiting a Business Support Assistant to join our Adult Services team at Milton Keynes City Council.

Our Adult Services team plays a key role in supporting local people to live safe, independent, and healthy lives. As part of a busy and dedicated service, you’ll provide essential administrative and customer support that helps our colleagues deliver vital services across the city. From first contact with residents to coordinating appointments and managing sensitive information, your work will directly support the people who rely on us every day.

You’ll be part of a large, well-organised council delivering over 200 services to local people and working alongside partners across the city to make Milton Keynes a better place to live. Our focus is on making a real difference, tackling inequalities, and supporting strong communities.

This role is ideal if you have experience in administration or are ready to build your career in a rewarding public service environment. You’ll need to be organised, confident communicating with a wide range of people, and able to manage competing priorities.

Our Community Alarm teams at Milton Keynes City Council help residents feel safe and supported at home. We’re committed to supporting our colleagues and creating a positive, inclusive working environment. Find out more on our Community Alarm careers page.

Find out how you can be part of Community Alarm, a twenty‑four hour service that helps local people live independently with greater confidence and support.

Community Alarm | Provider Services

We’re happy to offer an informal conversation or a chance to meet us before you apply. To arrange this, please contact James Russell via James.Russell@milton-keynes.gov.uk.uk to arrange.

Site-Based role

This is a Site-Based role, and you’ll be expected to work from the designated workplace.

Interviews for this role will be held on 1st and 2nd July 2026

Find out more about working with us here: www.mkcounciljobs.org.uk

Role Responsibilities

• Act as the first point of contact for Adult, Providers and Neighbourhood Services, responding to enquiries and directing people to the right support
• Organise and manage sensitive and confidential information, ensuring accurate and secure record keeping
• Provide day-to-day administrative support including managing contacts, updating systems, preparing case files, and responding to queries
• Arrange and support meetings, including taking clear minutes and tracking actions
• Complete financial tasks in line with council processes, including using electronic systems and maintaining accurate data
• Work flexibly across teams, supporting colleagues and contributing to a high standard of customer service

Ideal Candidate

• Level 3 Business Administration qualification or equivalent experience
• Clear and confident communication skills, both written and verbal, including note taking and report writing
• Strong IT skills, with ability to use systems such as Excel, Word, and PowerPoint, or quickly learn new ones
• Ability to organise workload, prioritise tasks, and work to deadlines
• Professional, respectful, and collaborative approach to working with others
• Adaptable and willing to support different teams to meet service needs

As part of the pre-employment checks, should you be offered the role, we’ll carry out an Disclosure and Barring Service (DBS) check.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.

We welcome applications from individuals of all backgrounds and lived experiences. Milton Keynes City Council is committed to building an inclusive workforce that reflects the diversity of our community. We actively encourage applications from candidates who bring a range of perspectives, particularly those from underrepresented groups.

We are proud to have signed up to the Social Care Workforce Race Equality Standard (SC-WRES), a continuous improvement programme designed to help social care organisations achieve anti-racist workplaces. Our commitment means we are actively working to identify and address inequalities, improve representation in leadership, and ensure fair treatment and opportunity for all colleagues in Adult Services. [skillsforcare.org.uk]

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.