Business Support Assistant - Grangewaters

Job Description

Job Title: Business Support Assistant - Grangewaters Outdoor Education Activity Centre
Salary: £26,556– £28,764 per annum (pro rata to hours worked as part-time)
Grade: B
Contract Type: Fixed Term - 12 months
Working Hours: 28 hours per week

About the Department

Grangewaters is a lively, inspiring place where people come to challenge themselves, connect with nature, and enjoy the outdoors. From activity sessions to events and adventure programmes, everything we offer helps people build confidence, boost physical activity, and improve their wellbeing.

And we’re on a mission: to welcome even more people through our doors and help our communities grow healthier, happier, and more connected. With your support, we can take Grangewaters even further.

About the Role

As a Business Support Assistant, you’ll play a key role in keeping our centre running smoothly and ensuring every visitor feels welcomed and supported. In this dynamic position, you will:

• Deliver a warm, professional, and informative reception service to all our customers
• Provide essential administrative support to both the Grangewaters team and the Participation Team
• Manage key finance tasks, including bookings, invoicing, and handling important customer information

This role offers the chance to make a genuine impact by helping create seamless experiences for our visitors and contributing to the continued success and growth of our centre.

What We’re Looking For

We’re seeking someone who brings energy, confidence, and a can‑do attitude, with:

• Strong communication skills and the ability to interact positively with callers, email enquiries, and visitors at every level
• Flexibility to support the changing needs of a busy and varied service
• A keen eye for detail, with the ability to maintain accurate records and produce clear statistical information when required
• The confidence to use your own initiative, prioritise your workload effectively, and work collaboratively as part of a wider, supportive team

DBS Check: Yes, basic check level is required.

Benefits of Working with Us

At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Important Dates

Closing Date (Redeployment Only): 26th March 2026

Closing Date (Internal & External): 6th April 2026

Interview Date: To Be Confirmed

Additional Information

If you have any questions about the role or interview process, please contact:

Wendy Warman – Participation and Outdoor Education Manager

wwarman@thurrock.gov.uk - 01708 855228

To view the Job Profile and Person Specification, please follow the link below:

Download Job Profile (PDF Document)

About us

Why Thurrock?

Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.

Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.

This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.

Our location

Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.

We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.

Thurrock is just half an hour journey away from the centre of London by train and well connected by road.

Staff benefits

We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.

Further information can be found here Employment benefits | Working for the council | Thurrock Council

Equality, Diversity & Inclusion

Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.

We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

For further information about Thurrock Council please visit our website: Thurrock Council