Business Support Assistant- TESS

Are you passionate about making a difference in the lives of children and families?

Are you a ‘can-do' person, who is passionate about high quality service delivery and performance?

If so, Birmingham Children’s Trust wants you!

We are looking for a professional and adaptable to join us as a Business Support Assistant, to work in the TESS business support team.

The Trust’s Therapeutic Emotional Support Service (TESS) is the emotional wellbeing service for children in care and care leavers. Its purpose is to promote the health and emotional wellbeing of children and young people and to support those who have responsibility for their care. TESS is grounded in the relationship-based tradition and heavily influenced by systemic, strengths-based, restorative and trauma-informed approaches.

TESS work closely with social work colleagues in CIC and safeguarding teams, fostering, children’s disability teams, and the care leavers service. We also work closely with our local CAMHS service for children in care in Forward Thinking Birmingham (FTB).

The TESS business support team plays a crucial role in providing support to TESS.

As part of a centralised and flexible support service, maintaining critical services to children and families, it is our priority that the team provides support and works flexibly across the Trust providing advice and guidance where required.

We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.

This is a hybrid role based in Birmingham so you must reside within a suitable commutable distance around Birmingham and have the correct right-to-work documents to work in the UK. Sadly, we do not support those who require sponsorship.

The team is currently based at 67 Bournbrook Road, Selly Oak, Birmingham, B29 7BX (Monday to Friday between operational hours). There is an expectation that you can be flexible and support in different locations at Birmingham office locations as and when required.

About you:

You will need to be able to work effectively within a dedicated team environment, be customer focused and able to deliver the role with a flexible approach.

• Be a clear, confident communicator with strong verbal and written communication skills, including experience answering telephone enquiries, welcoming visitors professionally, actively listening, and accurately relaying information.
• With excellent attention to detail and the ability to work accurately and efficiently, including strong literacy and numeracy skills.
• Have the ability to work independently using initiative and a proactive approach to ensure service and organisational objectives are achieved.
• Have strong interpersonal skills with the ability to build positive business relationships with children, young people, carers, parents, and professionals in a sensitive and respectful manner.
• Be a supportive and reliable team player who works collaboratively, assists colleagues when needed, and contributes positively to a professional working environment.
• Have the ability to work flexibly within a diverse team environment, providing cover where required to ensure continuity of service delivery.
• Have strong organisational and multitasking skills, with experience managing competing and changing priorities effectively while maintaining a high standard of work.
• Be able to maintain confidentiality and handle sensitive information appropriately, particularly within a children’s services setting.
• Demonstrate competent IT skills, including experience using Microsoft Office and administrative systems.

Please include any relevant supporting information with your application.

Our Benefits:

• A generous annual leave package of 30 days annual leave, plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.
• Free on-site parking at our offices on One Avenue Road (Aston) and Lifford House (Stirchley). We also provide onsite electric car charging ports which are free to use!
• Full access to our amazing internal employee benefits scheme including, Occupational Health services, Rewards Schemes, Benefits discounts (including the Blue Light Card), Health & Fitness and Personal Wellbeing support and much more!
• Flexible and hybrid working policy - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home and we offer a variety of working patterns.
• Pension Scheme - You will receive a generous local government career average pension scheme in line with the local government pension scheme.
• We are proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit. age pension scheme in line with the local government pension scheme.

Onboarding Process: Please note as part of our onboarding process, the successful candidate will be required undergo a series of background checks with Experian Including Experian Right to Work, and Digital ID verification. These are essential pre-employment requirements.

For further details please contact Mindy on Mindy.bhogal@birminghamchildrenstrust.co.uk

Benefits

Help us to change children and young people’s lives!

At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.

Why Join Us?

• Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
• Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.
• Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
• Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.

Our Values

We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.

We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.

We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.

Join us and together, we can create a brighter future for all.

Safeguarding

At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people.

Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.

The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people.

We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.

Please note that we reserve the right to close the job early should we reach the required number of applications, therefore please ensure you submit your application and supporting statement early to avoid any disappointment.