Business Support – Cafcass Cymru – Team Support - South West Wales

Job summary

Cafcass Cymru is a Division of the Health, Care and Prevention Group within the Welsh Government. Cafcass Cymru is responsible for safeguarding and promoting the welfare of children involved in family court proceedings.

Cafcass Cymru has 3 business support hubs, based in the following offices.

- Cardiff

- Swansea

- Llandudno Junction

This advert covers vacancies in Swansea.

The Business Support roles in Cafcass Cymru are pivotal in providing critical support to the operational teams within the organisation and ensuring the smooth and efficient running of the operational teams.

These roles are unique across Welsh Government, supporting Practice Managers, Family Court Advisors/ Family Court Social Workers and Business Support Managers in providing an effective service to Family Courts across Wales.

This area of work deals with extremely detailed, sensitive and confidential information, as the post holders work with case related information when supporting services to vulnerable children and families during very difficult times in their lives.

Job description

• To provide a comprehensive operational support service, including screening court applications and orders, formatting confidential documentation, drafting communications to a high standard, arranging meetings, monitoring incoming communications, filing and other administrative duties whilst working to tight timescales.
• Communicating professionally and effectively with a wide range of internal and external stakeholders including courts, Police & Social Services Departments, solicitors, social work practitioners and service users.
• Deal with sensitive telephone discussions with service users as required.
• Take responsibility for own data entry tasks and the correction of erroneous inputs identified by our PowerBI system, contributing to ensuring the validity of the data in the Cafcass Cymru case management system (IRIS) and reporting errors providing support and guidance to colleagues.
• To contribute to the maintenance of internal records, including case related information, ensuring iShare records are complete and enabling effective compliance with Data Protection and Freedom of Information requirements.
• Take responsibility for ensuring that all confidential information is dealt with efficiently and appropriately and in line with the relevant guidance and policy documents.
• To contribute to the smooth day to day running of the office through the handling, recording and distribution of mail, maintaining and issuing supplies of stationery and office materials. There is an expectation that you will attend your base office a minimum of twice a week.
• The post holder may be required to undertake other duties within their team to comply with corporate obligations, e.g. First Aider, Fire Warden.

Person specification

This post provides the opportunity to work in a high-profile role within a child focussed organisation. The posts offer opportunities to develop links across Cafcass Cymru, the Welsh Government and with key stakeholders.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Communicating and Influencing
• Managing a Quality Service

Benefits

Alongside your salary of £27,302, Welsh Government contributes £7,909 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Business Support staff within Cafcass Cymru provide a frontline service which operates from 9am to 5pm although flexibility of working hours is applicable according to business need.

Location of post – Swansea

Cafcass Cymru has a blended and flexible approach which incorporates both office and remote working, taking into account business need and how service users want to engage with us. Therefore, there is an expectation that successful candidates will attend their base office a minimum of twice a week.

Successful candidates will be appointed in merit order to immediate vacancies. A reserve list will be held which will allow candidates on the reserve list to be appointed to a role within 12 months of the initial offer should a suitable post become available.

In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion: Experience 1. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

Applications are welcomed from people with a diverse range of lived and professional experiences. Cafcass Cymru is actively committed to becoming an increasingly diverse organisation which meets the needs of a diverse range of service users. This is supported by a dynamic approach to learning and development. There are a number of Diversity networks which staff can participate in, which include The Minority Ethnic Staff Network, PRISM LGBTI+ network, and the Women Together network.

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : cafcasscymruhr@gov.wales
• Email : cafcasscymruhr@gov.wales

Recruitment team

• Email : SharedServiceHelpdesk@gov.wales