Business Support Lead

What will you be doing?

Are you highly organised, detail-focused, and innovative? We are seeking a Business Support Lead to join our Central Monitoring and Compliance Team, supporting critical functions that ensure compliance and drive improvement across Integrated Children’s Services.

About the Role

This is a pivotal role providing leadership and operational oversight for a team delivering 3 key areas of work:

of work:

Subject Access Requests (SARs):

• You will manage processes that ensure timely and accurate responses to SARs in line with statutory requirements and ICO standards.
• Maintain robust tracking systems for SARs and escalate issues where necessary.
• Liaise with practitioners and managers to gather required information and resolve queries.

Centralised Administrative Support:

• Manage distribution of vitamins under the NHS Healthy Start scheme across the county.
• Liaise with Public Health teams for ordering and budget alignment.
• Manage requirements such as licensing, asset registers, and service newsletters.
• Support Family Hubs by verifying volunteers and maintaining compliance records.

Process Improvement & Automation:

• You will coordinate and deliver project-based tasks that support service improvement, data analysis, and compliance initiatives. This may involve developing workflows, tracking progress, and reporting outcomes to senior leaders.
• Deliver digital transformation projects to streamline workflows.
• Support innovation and bespoke training for new initiatives.

As the Business Support Lead, you will:

• Directly supervise a team of Business Support Officers and Assistants.
• Act as a central point of contact for compliance queries and project coordination.
• Ensure accurate record-keeping and data integrity across all activities.
• Liaise confidently with internal teams and external stakeholders.
• Support the development of systems and processes that enhance efficiency and compliance.
• Oversee the administration of financial systems relating to expenditure and income e.g. I-procurement management for processing orders and invoices, monitoring expenditure, purchase card transactions, in accordance with financial regulations and directorate procedures.
• To continuously review team and system processes and identify opportunities for improvement, scoping options for change and implementing change in process.

What We’re Looking For

• Proven experience in line management or demonstrable transferrable skills.
• Excellent organisational and communication skills with the ability to manage competing priorities.
• A sound understanding of data protection legislation and compliance framework are desirable.
• Knowledge of project management principles is preferred but not mandatory.
• Proficiency in Microsoft Office Suite including Outlook, Word, Excel and Power BI.
• Experience using MS Power Automate, or a willingness to learn the application.
• Experience working with Adobe software.
• Strong attention to detail and confidence in handling sensitive information.
• Ability to work flexibly and travel when required.
• Experience of financial processes would be beneficial for a successful candidate

Our Offer

• 28 days annual leave plus bank holidays (increasing after 5 years’ service).
• Membership of the Local Government Pension Scheme.
• Flexible working arrangements to support work-life balance.
• Access to Kent Rewards, offering discounts and benefits.
• Ongoing training and development, including technology updates.
• Regular supervision and support from your line manager.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

Ready to lead and make an impact?
Apply now and help us deliver excellence in compliance and service improvement.

About you

If you would like an informal conversation about this role, please contact:

Harrison Seal, Senior Business Support Lead, Countywide Services

harrison.seal@kent.gov.uk

About us

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.