Business Support Manager (Evidence)

Job summary

The Business Manager supports the Population Surveillance and Strategy Team within the Trusted Data & Technology Directorate at UKHSA. The role provides a comprehensive business support function, enabling effective delivery of surveillance studies and the Pandemic Digital Capabilities Programme.

The post holder manages processes, reporting, governance and financial activities to ensure the team operates efficiently. The role also supports procurement, recruitment and contract management. Working closely with Pandemic Digital Capabilities Programme colleagues, the postholder would also be expected to engage in evidence gathering and evaluation activity, with both internal and external stakeholders.

This role supports delivery of digital tools and capabilities to strengthen pandemic preparedness and future public health response.

Job description

• Maintain business processes and systems
• Produce reports, briefings and presentations
• Manage business returns, performance and risk tracking
• Support business planning and reporting
• Coordinate budget monitoring and spend tracking
• Support procurement and contract management
• Coordinate recruitment and training
• Manage records and documentation
• Support stakeholder engagement and communications
• Assist with policy and ministerial correspondence
• Provide flexible support across the programme

The Business Support Manager provides business and operational support to the Population Surveillance and Strategy Team within UKHSA. The role ensures effective systems, processes and governance are in place to support delivery of programme objectives, including the Pandemic Digital Capabilities Programme.

This includes producing reports, briefings and presentations to support decision making. The post holder coordinates business planning, performance reporting, risk tracking and business returns, ensuring accuracy and timeliness. Financial responsibilities include monitoring budgets, tracking expenditure and supporting procurement processes.

The role supports recruitment, training and general team coordination, ensuring effective resource management. It also includes maintaining records management systems and ensuring compliance with organisational requirements. The post holder engages with stakeholders across UKHSA and externally, supporting communication and collaboration. This includes contributing to policy and parliamentary work where required.

Working closely with programme leadership, the role also contributes to evidence collection and evaluation activities, supporting analysis of digital technologies and programme outcomes.

Flexibility is required to respond to evolving priorities, and the role plays a key part in ensuring the team operates efficiently and delivers against its objectives.

This list is not exhaustive.

Person specification

Essential Criteria:

• Experience of drafting briefing papers, presentations and correspondence
• Experience of monitoring and managing budgets, and spend using Government
  procurement processes
• Support in business planning processes and reporting (including production of scorecards)
• Support in risk management processes including risk assessments
• Good written communication skills and highly numerate
• Skills for communication on complex matters and difficult situations, requiring persuasion and influence
• Ability to analyse and interpret information and recommend appropriate actions including on complex or contentious issues
• Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales
• Effective organiser, planner & innovator
• Problem solving skills and ability to respond to sudden unexpected demands
• An understanding of and commitment to equality of opportunity and good working relationships.

Desirable Criteria:

• Further training in financial or business management

Benefits

Alongside your salary of £41,983, UK Health Security Agency contributes £12,162 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

• We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.

  UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Stage 1: Application & Sift

Success profiles Success Profiles - GOV.UK

You will be required to complete an application form. You will be assessed on the listed nine essential criteria, and this will be in the form of a:

• Application form (‘Employer/ Activity history’ section on the application)
• 1000 word supporting statement.

This should outline how you consider your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria.

You will receive a joint score for your application form and statement. (The application form is the kind of information you would put into your CV –please be advised you will not be able to upload your CV. Please complete the application form in as much detail as possible). Please do not email us your CV.

Healthjobs UK has a word limit of 1500, but your supporting statement must be no more than 1000 words. We will not consider any words over 1000 words.

Longlisting: In the event of a large number of applications we will longlist into three piles of:

• Meets all essential criteria
• Meets some essential criteria
• Meets no essential criteria

If used, the pile Meets all essential criteria will proceed to shortlisting.

Shortlisting: In the event of a large number of applications we may conduct an initial sift, on the lead criteria of :

• Experience of drafting briefing papers, presentations and correspondence
• Experience of monitoring and managing budgets, and spend using Government
  procurement processes
• Support in risk management processes including risk assessments

Desirable criteria may be used in the event of a large number of applications/large amount of successful candidates.

If you are successful at this stage, you will progress to interview & assessment.

Feedback will not be provided at this stage.

Stage 2: Interview

Success profiles Success Profiles - GOV.UK

You will be invited to a single remote interview.

Behaviours and Strengths will be tested at interview.

The Behaviours tested during the interview stage will be :

• Working Together (Lead)
• Changing and Improving
• Making Effective Decisions
• Delivering at Pace

Interviews dates to be confirmed.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

For roles where specific qualifications or registrations are required, successful applicants will be asked to provide appropriate evidence. Employment cannot commence until satisfactory documentation has been received and verified.

Location

This role is being offered as hybrid working based at any of our Core HQs. We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs (Birmingham, Leeds, Liverpool, and London).

Our core HQ offices are modern and newly refurbished with excellent city centre transport links and benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).

Security Clearance Level Requirement

Successful candidates must pass a disclosure and barring security check before the can be appointed.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Baseline Personnel Security Standard.

Eligibility

External: Open to all external applicants (anyone) from outside the Civil Service (including internal applicants).

Reasonable Adjustments

The Civil Service is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, we will consider any reasonable adjustments that could help you. An adjustment is a change to the recruitment process or an adjustment at work. This is separate to the Disability Confident Scheme. If you need an adjustment to be made at any point during the recruitment process you should contact the recruitment team in confidence as soon as possible to discuss your needs.
You can find out more information about reasonable adjustments across the Civil Service here: Reasonable Adjustments , Civil Service Careers

International Police check

If you have spent more than 6 months abroad over the last 3 years you may need an International Police Check. This would not necessarily have to be in a single block, and it could be time accrued over that period.

Internal Fraud Check

If successful for this role as one aspect of pre-employment screening, applicant’s personal details – name, national insurance number and date of birth - will be checked against the Cabinet Office Internal Fraud Hub, and anyone included on the database will be refused employment unless they can show exceptional circumstances. Currently this is only for external candidates to the Civil Service.

Careers website

Please visit our careers site for more information UKHSA Hub , Civil Service Careers

Salary Information

If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.

Senior Executive Officer (SEO)

• £41,983- £48,128 (National)
• £44,148- £50,121 (Outer London)
• £46,310- £52,113 (Inner London)

Salary is dependant upon location.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Nigel Poole
• Email : Nigel.Poole@ukhsa.gov.uk

Recruitment team

• Email : recruitment@ukhsa.gov.uk

Further information

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should
contact the UKHSA Complaints team via email at: Complaints@ukhsa.gov.uk